Guest reviews
Overall rating
5,1
Okay
Based on 7 reviews
Cleanliness
5,1
Comfort
5,1
Pick-up/Drop-off
5,1
Value for money
5,1
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
1
0
0
0
2
-
2,0
Pros: Reviews were bad
Cons: The reviews online about thrifty in newmarket were so bad that I cancelled the reservation and booked elsewhere. Ended up getting cheaper rate too.
review from
-
10,0
Pros: Efficient and friendly
Cons: Nothing
review from
-
2,0
Cons: Rented a Tahoe for A DAY and when I got to the front desk I was told I have to rent it for the whole weekend because location is closed the next day and that I cannot return it to another rental location, despite on the window their hours showed they were open. Very ridiculous when I had to drive far to get this rental and be told that. Personally I think they were trying to make money off me like that. I went to other locations around that area for a rental and they werent surprised that this specific location did that. Someone should go in there and change up the team and ensure thirifty policies are followed properley.
review from