Hotel Hansa

i didnt like very much .

rooms dirty ,the step up in to shower was very high ,dangerous steping down after the shower ,breakfast was like rubber .Staff not a bit helpful .i emailed to cancel a room before i travelled but gt no reply ,so i was assured on arrival the room was cancelled free ,but i was charged when i got home .The hotel said i was never given free cancelation even after booking.com ringing they stil refused to refund the money .we had 3 hired cars and were told there was parking on arriving late with kids we were told to measure our car ,in the dark then was told it was too big to fit in the parking space so we had to park on the street and put tickets on every 2 hours .we were told there was a bar and restaurent there was not ..no bar at all only a vending machine ,and no where to get lunch or dinner just breakfast that was like rubber . staff very unhelpful overall .i would not return to this hotel