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Great job
My flight was cancelled TWICE on May 22, AA gave me a room to stay overnight before handing back to airport at 3am. After standing in line to rebook for 3 hours in the morning and 5 hours in the afternoon, I had to stand again, outside the airport, with my 3-pc luggage for ONE HOUR, waiting Hilton shuttle to get me! Even after I made 6 phone calls to the hotel, only 2 of which were actually picked up by someone! UNACCEPTABLE, 1 hour for a hotel less than 10miles away with zero traffic at night? In the end, I was checked in around 10:30pm. Making this long horrific day so much longer! I showered and closed my eyes. Couldn’t sleep. Finally got up at 2:30am, showered and prepared to head back to the airport. Front desk told me to book a Lyft since hotel shuttle isn’t available. Was back at the airport in 10mins. Go figure.
Pros. The staff was gracious and helpful. They provided any assistance needed, as well as supplies.
Cons. The food was very good, but the breakfast was not free.
Pros. everyone worked to have me feel comfortable. enjoyed my stay!
Cons. The first room i had to move due to ants. what i was looking for was rapid response. there was action, i was told the maintenance people would be in the morning, but not immediate. something like this needs immediate action, change room, the inconvience of me having to come back later that day to move my stuff to another room!
Cons. Breakfast was good, but costs extra.
Pros. Clean and comfortable. Mini fridge and microwave in room. Easy access to Memphis.
Cons. I was very impressed with the cleanliness and comfort my last stay, which was the reason I came again. This stay my sheets were not clean and the bed did not feel as nearly as comfortable as the other room. I was very disappointed.
Pros. Very clean rooms and parking area felt safe and secure
Cons. breakfast was not included and given the alternatives in the area seemed overpriced
Pros. Breakfast set up was good / clean rooms / friendly staff and I will come back to stay.
Cons. it was nothing I didn't like.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a complimentary airport shuttle and free parking, making it convenient for guests to arrive and explore the nearby attractions.
How is the cleanliness of the hotel?
Guests have consistently praised the cleanliness of the hotel, with many mentioning the clean rooms and overall well-maintained property.
What can guests expect from the customer service?
Guests can expect friendly and attentive staff, as mentioned in numerous reviews, ensuring a pleasant and welcoming stay.
When is the best time to visit the hotel?
The high season is in July, offering an ideal time to enjoy the indoor pool and nearby attractions. However, December is the low season, providing a quieter experience for those seeking a peaceful atmosphere.
How is the quality of the beds at the hotel?
While some guests found the beds to be too firm, others praised the comfortable and clean rooms, ensuring a restful stay for most visitors.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Bringing Your Pet
The hotel offers increased accessibility and allows pets upon request, making it a convenient option for pet owners.
Check for Room Cleanliness
While many guests praised the cleanliness of the rooms, some mentioned specific issues like a squeaky bathroom door and slow-draining sink. It's advisable to check the room thoroughly upon arrival.
Be Mindful of Noise Levels
Some guests reported noise disturbances, such as a fire alarm going off and loud parties in neighboring rooms. Light sleepers may want to take precautions or request a quieter room.
Verify Hot Tub and Pool Availability
Several guests were disappointed that the hot tub and pool were not open during their stay. It's advisable to check the status of these amenities before booking if they are important to your stay.
Confirm Breakfast Inclusions
While many guests enjoyed the breakfast, some were surprised to find it was not complimentary. It's recommended to clarify the breakfast inclusions at the time of booking.
Utilize the Free Airport Shuttle
The hotel offers a free airport shuttle, which can be a convenient and cost-effective transportation option for guests arriving by air.
Take Advantage of Nearby Attractions
The hotel's proximity to Snowden Grove Baseball and Snowden Grove Amphitheater makes it an ideal choice for guests attending events at these venues.
Request Daily Room Cleaning
A few guests mentioned that their rooms were not cleaned daily. If this service is important to you, consider requesting daily cleaning from the staff.
Be Cautious with Valuables
One guest reported a vehicle break-in on the property. It's advisable to take necessary precautions to safeguard your belongings during your stay.
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
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Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Hilton Garden Inn Memphis Southaven is located at 6671 Towne Center Loop, 3,7 km from the centre of Southaven. Snowden Grove Baseball is the closest landmark to Hilton Garden Inn Memphis Southaven.
Check-in time is 15:00 and check-out time is 12:00 at Hilton Garden Inn Memphis Southaven.
Yes, Hilton Garden Inn Memphis Southaven offers free Wi-Fi.
Yes, Hilton Garden Inn Memphis Southaven offers free parking.
Yes, Hilton Garden Inn Memphis Southaven offers free airport shuttle service.
Hilton Garden Inn Memphis Southaven is 8,8 km from Memphis. Hilton Garden Inn Memphis Southaven is 18,9 km from Olive Branch Arpt.
Yes, Hilton Garden Inn Memphis Southaven has a pool on-site.
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