Hotel Sombra Del Agua

The hotel was truly beautiful in the most subdued Mexican way. The main courtyard was very inviting, and every little design detail was tasteful. Our room was quiet, and nice, in spite of the fact that it was a bit dark. I did not mind since I specifically requested a room that did not have a window to one of the noisy streets. As a result, I was very happy with our quiet room, with no street noise. Breakfast, although not included in the day rate, was good and inexpensive. The location of the hotel was excellent.

During check in, I did not like that the person at the front desk, who by the way was very polite, missinformed us about our first day trips we took to Canyon of Sumidero. He stated it included a visit to the "lookout" on top of the mountain, but it did not. He also stated the hotel worked in conjunction with "Viajes Itzza" to take care of our day tour needs. Although their hotel sponsored day-tours were about 50% more expensive than other tour operators [such as "Jalapeno Tours"] we decided to use them for the sake of convenience. We were sorely disappointed because instead of providing us with good, personalized service, they made us wait for about an hour at the Rio Grijalva docking area before boarding our boat, while the same process was taking the other tours about 5 minutes to depart. The explanation we were given is that "we" were waiting for another two people arriving from the nearby airport! On top of that, we did not get to go to the top of the "Sumidero Canyon" even though our tour was sold to us as such. Conclusion, in our experience we were not provided with good service by they hotel concerning the day tours they offered. At any rate, we solved the lack of good service by Itzza by choosing "Jalapeno Tours" [which did provide a good service to us] for our next three day tours.