Hotel De Normandie

The only thing good about this property was that the bed was clean and it was an okay location to town. I’m never really fussed about hotels as they are just a base to sleep whilst I’m away however, the rooms were dirty, lights didn’t work, there were stains all over the walls.

At one point I asked for a spare key to access my room as another member of my party had taken them by accident. The member of staff which served me was incredibly rude. He had lied to me stating that he didn’t know who or where the key was (re assuring that he had no idea who had it, anyone could have entered my room as the keys weren’t locked up and anyone from the public could have taken them). He then proceeded to go into a back room when I had asked if there was a master key, to which he replied no. I had asked to speak to his manager, which the member of staff then went back into the locked room and low and behold came out with a key with my room number on. It took him 25 minutes to give me the key which I returned within minutes after I had opened my room. This member of staff was not the only member of staff who was rude, I found that every member of staff positioned on reception to be incredibly rude and un helpful.

Friendlyness and very helpful staff, nothing was too much trouble to make our stay comfortable

Had to ask for the items mentioned in welcome pack as were not ready in accomadtion, eg , hair dryer, phone . Also towels were very worn out eg large holes in one or two and frayed

it was very good value for money at £29.00 B&B for a double room, however at that price it is a gamble, breakfast was fine, but not a gormet exprience, poached eggs cooked well and the hot breakfast was cooked to "order" - not under arc lights

The shower was tempremental, either a faulty regulator or distantance from the boiler, hot water always came, eventually... First time took 5 mins, In asking for another room then I learnt half the hotel has been refurbished and half hasnt, we rejected the other two rooms offered (stained filthy carpets as opposed to wood laminate flooring) and perservered with the shower