Hotel Philia

Staff in reception was friendly enough.

We put towel on the floor as in other hotels is a sign that we asking to chang it but when we returned - we found it on the wall. New towel wasn't given. Also one day we returned in room - we found bath cleaner left on a sink. It was left for 3 days - noone took it. Breakfast choice was pure.

Nothing

Nothing, very dark, grim hotel, no natural light in room, could just about walk around the bed is was so crammed and no hot water during my stay despite me complaining every day! Pictures are deceptive, gives the impression the rooms are spacious & bright, not at all! Breakfast pastries were not very fresh and were covered with way too much sugar,

AC isn’t working at Room. When we asked staff who said they switch on AC more than 23 degrees but on the Day temperature was 22 degrees. There is only one charging point which one was connected to TV connection. Staff is also no good customer service So we are totally disappointed

Near Roma Termini Station. There is lift/elevator compared to None for the other hotel

I have booked for 2 rooms, where all of are 4 adults and 2 kids (6yrs old and 3yrs old). We were asked to pay additional for the 6 yrs old since allowed only per room is 1. I have told the Receptionist that since we booked 2 rooms; we shouldn't be charge as technically she can consider 1 kid for each of the 2 rooms we booked. She insisted that it cannot go since we are the parent and the 2 kids for sure will stay in 1 room. I told her as per your policy, as long as we do not ask for extra bed we shouldn't be charged. But she still insisted us to pay :(