The room I was given was old and dingy, with furniture that showed signs of wear. During my stay, housekeeping never showed to clean and reset the room — although they did come into my room when I was...
Read more
3 stars
Hyatt Regency Rochester
Photos of Hyatt Regency Rochester
Overview
Situated under a 20-minute walk from Rochester Amtrak Station, Hyatt Regency Rochester offers guests an ideal base while visiting Rochester. It has a fitness centre, as well as a free shuttle service, a heated pool and a Jacuzzi.
There are a variety of amenities on offer to guests of Hyatt, including a sun deck, an express check-in and check-out feature and valet parking. It has babysitting services, a currency exchange and a reception that operates 24 hours a day.
All the modern rooms at Hyatt Regency include a refrigerator, plus all the essentials for an enjoyable stay.
In-house dining options include restaurant, which is a convenient spot to enjoy a meal. Each evening, guests are able to enjoy a drink in the comfortable lounge bar. A choice of cafés and restaurants are also found in the surrounding area.
Hyatt Regency Hotel Rochester (New York) has easy access to Hyatt Regency Rochester. It is conveniently set for sightseeing in local area, with First Federal Plaza and the Main Street Bridge only five minutes away.
Latest deals for Hyatt Regency Rochester
Standard Room
Queen room
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Hyatt Regency Rochester
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
- Wi-Fi available in all areas
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24-hour front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Hypoallergenic
- No smoking
- Upper floors accessible by lift
General
- River view
- Family rooms
- Seating area
- Telephone
- Privacy curtain
- Storage available
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Parking and transportation
- Parking
- Airport shuttle
- Valet parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Family friendly
- Babysitting or child care
- Cribs available
- Kid-friendly buffet
Bedroom
- Alarm clock
- Wardrobe or closet
Things to do
- Gift shop
- Bicycle hire
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Fitness
- Fitness centre
Pool
- Pool
Reviews of Hyatt Regency Rochester
7.1
Good
616 verified ratings
Wonderful
177
Very good
89
Good
82
Okay
64
Fair
70
Mediocre
54
Poor
80
Summary of reviews
Guests say
Guests appreciated the good location of the hotel, but many expressed dissatisfaction with the cleanliness of the rooms and the quality of service. Issues such as dirty rooms, outdated facilities, and unhelpful staff were commonly mentioned. While some guests enjoyed the rooftop bar and found the beds comfortable, the overall sentiment leaned towards disappointment due to the hotel's condition and service quality.AI-generated from customer reviews
Sort by:Most recent
Score by provider
7.1 out of 10
4 reviews
All reviews
There was a very convenient and reasonably priced parking with FREE EV charging stations!
Pros (+) Location and cleaniness
Cons (-) Employees could be more friendly.
Pros (+) Rooms are clean and modern. Staff was pleasant. Roof top bar was nice.
Cons (-) Our room was noisy at night because we were right next to the ice maker and the clock built into the bathroom mirror can't be dimmed or turned off and lit up the room. I didn't get much sleep. The act...
Read more
Pros (+) Location
Cons (-) Old, worn and has not been upgraded for decades. I have stayed at many other Hyatt Regency's in the past that put this place to shame.
Pros (+) Location, good bed, comfortable room
Cons (-) Blinds were ratty and torn, clock had not been set to daylight time and I almost missed my meeting, hotel is showing its age
Pros (+) Comfortable beds
Cons (-) First room we stayed at smelled like a smoking lounge. They moved us to a different room and that room had mold on the ceiling. It was late and we already moved rooms once so we just stayed and slept....
Read more
Pros (+) bar, waitstaff, maintenance and housecleaning staff members were absolutely amazing, generous and good at their jobs.
Cons (-) the four people I interacted with at the front desk were immature, unable to address a simple issue, and accused me of lying about pre-paying my hotel reservation online. on, and THEN charged me, even...
Read more
Cons (-) The 25 floor bldg had 3 elevators only 1 of which worked. Service was slow Car valet gave incomplete information
Pros (+) booking the hotel was easy and fast. Overnight parking was $4 and you could come and go as you pleased.
Cons (-) The room seemed outdated and very dark. Even if it was clean, because it was so dark, it looked dingy. There were no comforters in the bed, which I was ok with but it was not at all what I was expecti...
Read more
Location
125 East Main Street, Rochester, NY 14604
What's nearby
- Hyatt Regency Rochester10 m
- Main Street Bridge214 m
- First Federal Plaza268 m
- Blue Cross Arena389 m
- Strong National Museum of Play0.7 km
- High Falls0.9 km
- Frontier Field1 km
- Genesee Brewing Company1.1 km
- Rochester Zen Center1.5 km
- Memorial Art Gallery1.6 km
- Susan B. Anthony House1.6 km
- Rochester Museum & Science Center1.7 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hyatt Regency Rochester
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Hyatt Regency Rochester
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in RochesterMost recommended
See most recommended stays in RochesterGood to know
Value for money | 7,0 |
|---|---|
Distance to city centre | 0,6 km |
Nearest airport | Rochester Greater Rochester Intl |
Distance to airport | 6,7 km |