Azul Beach Resort Riviera Cancun By Karisma

Carretera Cancún Puerto Morelos Km 27.5, 77580 Puerto Morelos, Quintana Roo, Mexico
+52 998 872 8080

Cheapest
rate per night

6,0

Good
based on 3 reviews
Azul Beach Resort Riviera Cancun By Karisma - Puerto Morelos, Quintana Roo, Mexico
Fri 10/23
-
Sat 10/24
Compare vs KAYAK |

Provider Nightly total
snaptravel R3 332
Agoda.com R4 135
snaptravel
Agoda.com

Good to know

Value for money

4,0

Distance to city centre

7,0 km

Location rating

8,0

Nearest airport

Cancún

Distance to airport

14,9 km

Rooms

Fri 10/23
Sat 10/24

Standard rooms

R3 332+

Bed type
Provider
Nightly base price
Unknown
R3 332 per night

Luxury rooms

R4 135+

Bed type
Provider
Nightly base price
Unknown
R4 135 per night

Reviews

Traveller rating

0
1
0
0
0

Time of year

Traveller type

Show reviews that mention

+
  • Good
    Jan 2019
    6,2

    Beautiful resort undercut by terrible service at ever level

    The resort and grounds are beautiful and immaculate. The amount of work it must take to keep the sand raked, the pools clean, every cabana and chair covered in a fresh towel cushion all day and night... very impressive. The food was also good. Much better than the last all-inclusive we tried. Lots of vegetarian stuff. Very fresh. Flavorful. Of course the pizza stunk but pizza isn’t the point of México.

    Service was terrible. There was a frustrating error at least 1-2 times a day during our stay and while everyone is human and mistakes happen, no one took responsibility for those errors. Day 1: During the long sales pitch (I mean “check-in”) we were offered an upgrade to a swim-out room. We’d wanted that anyway but they’d been full so we were happy to pay for the upgrade. A 10 min walk and two elevators later we say to the bell hop: “wait why are we going up again? How is a swim-up room upstairs?”... turns out we were told and SOLD the wrong thing. Not a swim up room and there are none available. No one ever called or came to us to apologize and they still charged us for the upgrade. (Comping the $200 upgrade would have been an easy and relatively cheap way to apologize for the error- our company does things like that without the customer asking... because... customer service.) Day 2: a) our room is never cleaned. Until I go to the front desk to complain at 8:30 pm. b) Rico - the sales pitch guy (I mean “personal concierge”) calls. Acts like nothing happened yesterday and when I bring up the room issue he says it was everyone else’s fault and I can come down to talk to the manager if I want. Sigh. He tries to sell me stuff. I remind him he promised to look into special options for my wife’s birthday. He clearly didn’t do it. And forgot. So he says he will call me back. 15 min later he called back and says “It’s all arranged.” I have to push to get him to say what. His grand “gift” at an all-inclusive resort? A piece of chocolate cake. My wife doesn’t like cake and is allergic to chocolate. I say we don’t want that and we are very disappointed. No thank you. c) We hang our Do Not Disturb sign out while our kids nap. And then: “Hola? Hello?” Bang, bang, bang. I go to see what emergency would force someone to ignore the DND sign... it’s a hotel employee delivering... the piece of chocolate cake. Yup. d) when he gets sent back with the cake and the message that we are upset we hear nothing. e) ironically that one 2 hour window when the DND sign was on is used as the reason why our room was never cleaned and also why something we’d purchased the day before was never delivered. Day 3: a) we reserve a cabana over the ocean. Beautiful. And no service. For 4.5 hours. I go to the bars and ask for service 3 times. I get us all our drinks and food and bring them out myself. On the 3rd request I complain until I find someone who promises to bring something specific out. It comes...20 min later. And the person bringing it is clearly the server for our cabana and there is no apology- not even a “anything else?” b) Rico sees us in the lobby and comes over to ask us how we liked the birthday surprise. (Seriously). He says there should have been a banner too. Oh great. Again everyone else’s fault. Day 4: Bellhop, scheduled to come get our bags at 9:45, is a no-show. We lug six bags, stroller, 2 kids all through hotel. Employees don’t help. No return trip here

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About

Overview

Azul Beach Resort is a tropical destination tucked away in beautiful Riviera Maya. A refined and intimate atmosphere, white sandy beaches, and crystal clear water surround this luxury hideaway. Some rooms feature swim-up pool access and balconies. Free breakfast is available or room service can be called for a cozy morning in. A fitness center is available onsite as well as a pool.

Just a short walk up the beach from the resort are plenty of bars and restaurants. Spend a casual evening with friends dining at Blue, a family-style restaurant feeling Mexican cuisine and International delights. Dine al fresco with picture perfect views of the Riviera Maya at Chil, and Latino, a bistro featuring Latin American Cuisine in a casual yet trendy atmosphere. Take a trip to Taiwan at Tainan, a restaurant and bar featuring cuisine with an Asian influence and end the night at Agavero Tequila Lounge.

Take advantage of the family-friendly amenities from daytime activities for smaller children or clubs and things to do for teens and young adults. While the children are occupied, take in the crystal clear waters with a morning yoga session on the beach or get adventurous and snorkel through colorful reef and fish right along the edge of the beach. Swim with dolphins, or keep things simple and take part in an aqua aerobics class.

Spend the evening outside under the crystal clear skies watching live authentic Mexican performances, live music and many other forms of entertainment. Get a couples massage right on the beach under the moonlight and get whisked away to pure relaxation. Go to another place and savor all of the luxury services offered at Azul Beach Resort in the Riviera Maya.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
ATM on-site
Business centre
Concierge service
Gift shop
Laundry facilities
Laundry service
Spa
Child pool
Outdoor pool
No smoking
Beauty salon
Hairdryer
Cable or satellite TV
Air-conditioned
Coffee shop
24-hour front desk
Safe
Pets not allowed
Free parking
Pool table
Storage available
Free valet parking
Wedding services
Outdoor tennis
Terrace/Patio
Towels
Grill
24-hour check-in
Daily housekeeping
Beach towels
Picnic area
Babysitting or child care
Internet
Currency exchange on-site
Room service
Restaurant
Express check out
Sauna
Lift

FAQs when booking at Azul Beach Resort Riviera Cancun By Karisma

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Does Azul Beach Resort Riviera Cancun By Karisma offer free parking?

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Photos

All photos (34)
Bedroom (6)
Bar (2)
Pool (6)
Beach (1)

Location

Most popular landmarks

  • Arrecife de Puerto Morelos National Park 2,3 km
  • Crococun Zoo 4,8 km
  • Puerto Morelos Lighthouse 6,9 km
  • Puerto Morelos Town Square 7 km
  • Dr. Alfredo Barrera Marin Botanical Garden 8,8 km
  • Bonanza Ranch 16,1 km

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Hotels North America Mexico Quintana Roo Puerto Morelos Azul Beach Resort Riviera Cancun By Karisma