Hotel Garnì Pegrà

Good location for exploring surrounding mountains, e.g. cycling the Gavia Pass. Good parking and decent breakfast.

Staff at the reception where less attentive and seemed to be more interested in entertaining a group of friends in the hotel bar. Shower head was broken. No aircondition. Had to firmly ask for the reception to return our ID-cards at checkout.

Nice view from room. The road leading out of town.

Arrived 30 minutes before due to check in after a 6 hour drive, all hot and sticky, so desperate to check in and have a shower. I was told by reception that none of the rooms would be available until 1500 when check in opened. I asked if I could fill in the registration details prior to 1500 to save time and then all I would need to do is collect the key, again i was told this wasn't possible until 1500. A total debacle and complete lack of flexibility towards customers and their needs, I have never congee across this before and have travelled the world extensively. At spot on 1500 the young man on reception had to ring someone to come down and start the process, he then disappeared. Finally got into our room at 1510, to make matters worse 40 minutes later the cleaner opened our door and tried to show 2 motorcyclists into our room even though they were protesting that it was the wrong number, she just shrugged her shoulders and walked off. Got a very strong feeling that this hotel wasn't bothered about its customers experience all it wanted was your money.