Hotel Neuschloss Otaru

Ocean view room. Amazing vantage point for ocean & distant mountains. Could see birds & possibly sea lions, needed binoculars. Enjoyable set dinner & breakfast. Excellent service. Nice public bathing as well as private bath in room. Was able to open the bath sliding window once the snow outside was loosened with warmth from inside. Music & lights controlled from massive over king size bed. Hotel is aged (outdoors) Indoors would have been very lux in its day, still a great experience.

Location only good for Aquarium in the winter, did a little of the nature walk in the snow. However shuttle service is available & it’s about being in the hotel. Had we known there were spa services, might have arrived at check in time.

Complimentary transportation from the Station to hotel and vice versa.

Majority of them dont understand English. That's lead to communication break down.

The view of the sea and Otaru

Perhaps the counter staff can be more helpful. I was speaking to a staff with difficulty understanding English. As there were another staff which seems understand English better. She should help her out rather just watching me talking to her in difficulty.