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|"Very welcoming and friendly staff!"||(in 53 reviews)|
|"Great place to stay."||(in 12 reviews)|
|"Comfortable room with nice big shower!"||(in 30 reviews)|
|"Furniture in the room was filthy."||(in 43 reviews)|
|"No fridge no microwave."||(in 10 reviews)|
|"Sheets stained, room smelled bad."||(in 3 reviews)|
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I like. The location
limited service because of covid 19 not enough maid service, had to change my own sheets. Needed to call for towels and toilet paper all the time. Got hotel for breakfast. Received bag breakfast. Staff were friendly. But limited on everything
It was pretty quiet for the most part & the front desk was stocked with ice cream & food. The staff was very nice!
The room had an old smell. The furniture definitely can be updated, it kind of reminded me of visiting someone incarcerated. The sink looks small and old, our sink was stopped up. The toliet paper holder was absolutely horrendous, it had tons of dust and was very molded looking, i had to take off the toliet paper because why would I use something that sits on that. The AC is very old looking & the bed cover had some sort of dried glitter on it that seemed to not be washed. ALOT OF DUST ON PHONE CORD AND BEHIND NIGHTSTAND (they definitely DID NOT clean that part in a while). The doors reminded me of project doors .... its a good place but needs MAJOR updating.
Staff was very friendly
bathroom wasn't the cleanest and only had one towel.
The beds were comfortable
Terrible customer service, they demanded we allow a random cable guy enter our room from 9-3 to DOWNGRADE from DirecTV to literally basic cable, while asking us to also sign a waiver removing liability from the hotel if we caught COVID! The tv company entered with shoes on, no masks and touched many surfaces including remotes, TVs, walls and doors, then went on to service 90+ more rooms! Not okay. We booked a non smoking and the first room smelled so strongly of smoke I had to walk out with my baby. They gave us a new room and even that one smelled of smoke but my sister opened windows and we let it air out before staying. This hotel had great reviews for breakfast, the breakfast was a Quaker chewy bar, packaged muffin and a child’s apple juice box. If breakfast was discontinued it should have been listed on the website, as wel as the requirement to waive hotel of liability from COVID and the requirement to have random tv company enter your room. Also when I asked to have my room cleaned each day it was always a new excuse. First the staff said they do checkouts first and if they have time for mine they will. My room was cleaned but the staff refolded my dirty towels and forgot toilet paper! The next day when I asked for room cleaning they said I was too late (it was 11am) and I have to ask earlier so my room wouldn’t be cleaned. I asked where this policy was stated and was given a paper with a list of new rules and was told I was to be given this at check in. I was not. Also the pool was absolutely filthy it is green and murky with leaves and trash. The pool is closed but it is an eye sore and possibly health hazard being so filthy. I understand things are different due to COVID however whatever changes are implemented, guests should be made aware PRIOR to their stay, in advance of booking, so that they can make an informed decision on whether they are willing to abide by or accept the new policies.
location was good but noisy
the a/c never worked told staff never had fixed guest smoked on floor smelled of pot
Stay near Ontario International Airport, Citizens Business Bank Arena, the Ontario Convention Center and other popular attractions in Ontario, CA. The Comfort Inn and Suites Near Ontario Airport hotel offers spacious guest rooms with microwaves and refrigerators, free WiFi throughout the hotel, and a free hot breakfast each morning during your stay. Additional amenities include a fitness center and an indoor pool. Meeting space is available. Plus, you can earn rewards, including free nights and gift cards, with our Choice Privileges rewards program. No Pets Allowed.
based on 255 reviews
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Most popular landmarks
- Cucamonga-Guasti Regional Park 1 km
- Citizens Business Bank Arena 1,4 km
- Ontario Convention Center 2,4 km
- Ontario Mills 2,7 km
- Scandia Amusement Park Ontario 3,5 km
- Scandia Ontario 3,5 km