Leonardo Hotel Nürnberg

Nothing actually....unfortunately...

I made reservation for me and my colleague online at booking.com and during reservation i chose comfort double room and i ve given options to check either twin beds or 1 double bed. I am an oversize guy so i chose double bed option both for me and my colleague. When i arrive at the hotel i checked in, got my key and got into my room and saw that i ve a single bed single room! I walked down to reception and tried to explain the lady at the reception that i booked double room with double beds but she kept on telling me that their system does not allow single person accomodation in a double room. So if person is single and tries to stay in double room the system automatically changes the room to single. And she said there is no price difference! I tried few more times to explain her that i am not asking something extra. I am just askin what i booked! She kept on telling me you didnt reserve your room on our system, you did it on booking.com and its their problem. And i said no its your problem that you cant handle whats goin on between you. At the end she called her manager and the same s***. Plus to that the toilet in my and my colleagues room stinked terribly during our whole 2 day stay. Shortly i neither recommend this hotel to anybody nor stay there myself ever again. There are 2 more options very close by. Just try these!

I still have a problem with this hotel with unblocking an amount of money which they took for a reservation. Everything was paid immediately but they still did not unblock this "reservation" amount.