The Charles Hotel

209 Queen Street, Niagara-on-the-Lake, ON L0S 1J0, Canada
+1 866 556 8883

Cheapest
rate per night

8,4

Excellent
based on 338 reviews
The Charles Hotel - Niagara-on-the-Lake, ON, Canada
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
Priceline R1 892
Booking.com R2 016
KAYAK R2 235
Priceline
Booking.com
KAYAK

Good to know

Distance to city centre 0,3 km
Location rating 9,5
Nearest airport Toronto Hamilton
Distance to airport 69,6 km

Rooms

Check-in
Check-out

Queen rooms

R1 892+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
R1 892 per night
IMAGE
Unknown
R2 016 per night
IMAGE
Unknown
R2 235 per night

Reviews

Pros

Cons

Traveller rating

141
48
19
5
0

Time of year

Traveller type

Show reviews that mention

+
bed was comfortable in 48 reviews
boutique hotel in 44 reviews
counter space in 23 reviews
dining room in 5 reviews
golf course in 18 reviews
great food in 53 reviews
great location in 65 reviews
niagara on the lake in 4 reviews
nice touch in 11 reviews
nob in 13 reviews
old building in 12 reviews
room was very small in 116 reviews
staff were very friendly in 106 reviews
updated and clean in 10 reviews
walking distance to the downtown in 19 reviews
  • Excellent
    Nov 2019
    10,0

    Location and accommodations. We have an Electric Vehicle, and made use of the very convenient on site charging station!

    It was all good!

  • Excellent
    Oct 2019
    10,0

    Rooms were comfortable, breakfast was excellent Location was amazing

    Gardeners in the morning

  • Excellent
    Oct 2019
    9,6

    Breakfast was very good that was only meal we had . Prices a little high but we expected this

    We liked everything

  • Good
    Oct 2019
    7,5

    Room too small and needs some updating.

  • Okay
    Oct 2019
    5,0

    Food was amazing, breakfast was really really good. Also graduation dinner was very tasty (although badly served), compliments to the Chef!

    Flew from Europe into Canada for my son's graduation. Asked the hotel to help organise the graduation dinner, was met by a stone wall. No help with decorations, to provide set menu for guests involved full payment in advance, could not provide any personalisation, could not even provide a cake. Here is a phone number to order a cake, but we will charge you 60 CAD for serving it in our hotel. Hotel provided private dining room they had available. When guests sat down for dinner, preordered appetisers were placed on table without being served, no cutlery was provided for us to serve it ourselves, neither were plates provided. When waiter was asked if we could have plates and be served, he pointed out the side plates for bread. I understand if we went to a franchise restaurant that service could be so poor, but we are talking about a 150 CAD per head dinner. After it was decided that the service is atrocious we wanted to refuse to tip. Hotel said no, and corrected the bill with 15% service charge with a rule made up on the spot how service charge is automatic for groups of 6 people or more??? Other problems: hotel does not match photos on website (I know this is usually the case, but there is at least some resemblance), my elder son's card was charged 3000 CAD for authorisation (money still not returned), whole hotel is falling apart (you need a shoulder push to open bathroom door) and it needs major renovation and mattresses replacement. Cleanliness was definitely another issue, lots of room for improvement I was very disappointed.

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About

Overview

With a stay at The Charles Hotel in Niagara-on-the-Lake (Historic Old Town), you'll be within a 15-minute walk of Shaw Festival Theatre and Lake Ontario. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8,4 Excellent

based on 338 reviews

9,5

Location

9,0

Breakfast

3,3

Comfort

3,3

Cleanliness

Things to know

  • Great menu
  • Friendly atmosphere

Check in

15:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Internet
Concierge service
Meeting/Banquet facilities
Room service
No smoking
Restaurant
Bar/Lounge
Air-conditioned
24-hour front desk
Free parking
Storage available
Terrace/Patio
Adults only
Laundry service
Hairdryer
Pets not allowed
Spa

FAQs when booking at The Charles Hotel

Where is The Charles Hotel located?

The Charles Hotel is located at 209 Queen Street, 0,3 km from the centre of Niagara-on-the-Lake. Museum of the Paranormal is the closest landmark to The Charles Hotel.

When is check-in time and check-out time at The Charles Hotel?

Check-in time is 15:00 and check-out time is 11:00 at The Charles Hotel.

Does The Charles Hotel offer free Wi-Fi?

Yes, The Charles Hotel offers free Wi-Fi.

Does The Charles Hotel offer free parking?

Yes, The Charles Hotel offers free parking.

Does The Charles Hotel offer free airport shuttle service?

No, The Charles Hotel does not offer free airport shuttle service.

How far is The Charles Hotel from the airport?

The Charles Hotel is 19,7 km from Niagara Falls. The Charles Hotel is 45,1 km from Buffalo.

Can you bring pets to The Charles Hotel?

No, pets are not allowed at The Charles Hotel.

Does The Charles Hotel have a pool?

No, The Charles Hotel does not have a pool on-site.

Photos

The Charles Hotel - Niagara-on-the-Lake - Building All photos (1)
The Charles Hotel - Niagara-on-the-Lake - Building Building (1)

Location

Most popular landmarks

  • Museum of the Paranormal 314 m
  • Fort Mississauga 381 m
  • Niagara-on-the-Lake Golf Club 387 m
  • Niagara Apothecary Museum 0,6 km
  • Simcoe Park 0,7 km
  • Niagara Historical Society and Museum 0,8 km

Getting around

Niagara Falls 19,7 km
Buffalo 45,1 km
Niagara Falls 16,5 km
Niagara Falls 16,7 km

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