Good to know
|Distance to city centre||0,3 km|
|Nearest airport||Toronto Hamilton|
|Distance to airport||69,6 km|
|"Location; incredible staff; excellent food."||(in 46 reviews)|
|"Atmosphere & staff were great"||(in 82 reviews)|
|"Great location, friendly staff."||(in 43 reviews)|
|"Room was very small."||(in 34 reviews)|
|"Old building in need of repair and painting."||(in 3 reviews)|
Time of year
Show reviews that mention
|bed was comfortable||in 48 reviews|
|boutique hotel||in 44 reviews|
|counter space||in 23 reviews|
|dining room||in 5 reviews|
|golf course||in 18 reviews|
|great food||in 53 reviews|
|great location||in 65 reviews|
|niagara on the lake||in 4 reviews|
|nice touch||in 11 reviews|
|nob||in 13 reviews|
|old building||in 12 reviews|
|room was very small||in 116 reviews|
|staff were very friendly||in 106 reviews|
|updated and clean||in 10 reviews|
|walking distance to the downtown||in 19 reviews|
Location and accommodations. We have an Electric Vehicle, and made use of the very convenient on site charging station!
It was all good!
Rooms were comfortable, breakfast was excellent Location was amazing
Gardeners in the morning
Breakfast was very good that was only meal we had . Prices a little high but we expected this
We liked everything
Room too small and needs some updating.
Food was amazing, breakfast was really really good. Also graduation dinner was very tasty (although badly served), compliments to the Chef!
Flew from Europe into Canada for my son's graduation. Asked the hotel to help organise the graduation dinner, was met by a stone wall. No help with decorations, to provide set menu for guests involved full payment in advance, could not provide any personalisation, could not even provide a cake. Here is a phone number to order a cake, but we will charge you 60 CAD for serving it in our hotel. Hotel provided private dining room they had available. When guests sat down for dinner, preordered appetisers were placed on table without being served, no cutlery was provided for us to serve it ourselves, neither were plates provided. When waiter was asked if we could have plates and be served, he pointed out the side plates for bread. I understand if we went to a franchise restaurant that service could be so poor, but we are talking about a 150 CAD per head dinner. After it was decided that the service is atrocious we wanted to refuse to tip. Hotel said no, and corrected the bill with 15% service charge with a rule made up on the spot how service charge is automatic for groups of 6 people or more??? Other problems: hotel does not match photos on website (I know this is usually the case, but there is at least some resemblance), my elder son's card was charged 3000 CAD for authorisation (money still not returned), whole hotel is falling apart (you need a shoulder push to open bathroom door) and it needs major renovation and mattresses replacement. Cleanliness was definitely another issue, lots of room for improvement I was very disappointed.
With a stay at The Charles Hotel in Niagara-on-the-Lake (Historic Old Town), you'll be within a 15-minute walk of Shaw Festival Theatre and Lake Ontario. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
based on 338 reviews
Things to know
- Great menu
- Friendly atmosphere
Policies vary by room type and provider.
FAQs when booking at The Charles Hotel
Where is The Charles Hotel located?
The Charles Hotel is located at 209 Queen Street, 0,3 km from the centre of Niagara-on-the-Lake. Museum of the Paranormal is the closest landmark to The Charles Hotel.
When is check-in time and check-out time at The Charles Hotel?
Check-in time is 15:00 and check-out time is 11:00 at The Charles Hotel.
Does The Charles Hotel offer free Wi-Fi?
Yes, The Charles Hotel offers free Wi-Fi.
Does The Charles Hotel offer free parking?
Yes, The Charles Hotel offers free parking.
Does The Charles Hotel offer free airport shuttle service?
No, The Charles Hotel does not offer free airport shuttle service.
How far is The Charles Hotel from the airport?
The Charles Hotel is 19,7 km from Niagara Falls. The Charles Hotel is 45,1 km from Buffalo.
Can you bring pets to The Charles Hotel?
No, pets are not allowed at The Charles Hotel.
Does The Charles Hotel have a pool?
No, The Charles Hotel does not have a pool on-site.
Reviews about The Charles Hotel
Most popular landmarks
- Museum of the Paranormal 314 m
- Fort Mississauga 381 m
- Niagara-on-the-Lake Golf Club 387 m
- Niagara Apothecary Museum 0,6 km
- Simcoe Park 0,7 km
- Niagara Historical Society and Museum 0,8 km
|Niagara Falls||19,7 km|
|Niagara Falls||16,5 km|
|Niagara Falls||16,7 km|