Rodeway Inn Fallsview

A thing to know for everybody who wants to book a room in this hotel: there is nothing about a fallsview in there. The rooms are old and there is no possibility to get the air in because windows are screwed and we can't open them.

Nothing here was good, my partner and I left there with insect bites, management was rude, staff wasn’t very helpful and they advertised falsely online that fridge and microwaves are available. Furniture was old too.

My husband and I stayed here for 2 nights on the 23rd and 24th of August 2019. We paid $514 for 2 nights and left there with numerous insect bites. We went to the hospital and the doctor confirmed it was bed bugs and gave us prescriptions. I am 36 weeks pregnant and this had a serious toll on my health. My husband also had to miss work because of this. We emailed the hotel with a complaint to the email address on their website and it was delivered successfully yet they never responded and claimed not to have received it. We called them a week later and the person I spoke to Tanya Gervais was so rude and incompetent in dealing with the issue. She won’t even apologize for the inconvenience and kept insisting that these are not bed bugs but fireflies and the hotel cannot control fireflies on the property (which sounds really weird). Long story short, DO NOT book a room here!! Did I also mention the fact that the rooms and furniture are way older than what they show on the pictures? They also mentioned on their website “mini fridges and microwave available upon request“ but my husband and I didn’t have none of that. We had a takeaway from a restaurant and asked the front desk how we could save the food and warm it later but they said it wasn’t possible. Keep your money for a more decent place with more decent people who don’t treat customers like garbage!!