Extended Stay America - Nashville - Airport - Elm Hill Pike

I love the location, the staff was excellent..

I think they need to upgrade on there kitchen, and it should have the appliances to come already in the room. I also think they should have more room service to come pick up towels and drop towels off.. I also think it shouldn't matter how long you stay the room service should be the same. I think we should have to take out our own trash.

The most entrtainment we had was from the twirly office chairs that were in the room x.

Where do I start?! When we checked in the member of staff tried to get us to pay again, luckily I checked my accounts beforehand and knew we had paid. The floor in our room was sticky and dirty, and to add to our dismay there was no kitchenware like we were promised, not even a coffee machine. My husband went to complain and was told you have to request kitchenware, why? What a faff!! We were also told that a cleaner would clean the floor in the morning, I was so fed up I ended up going over it with a cloth and washing up liquid to take away the stickiness and some of the dirt- the cloth was sodden in filth! Further the bed was uncomfortable and gave my husband extreme back pain, the microwave was temperamental and the oven didn't have a temperature gauge and therefore hard to use and turn off!

Close to where I needed to be

Charging me $25 pet deposit.

Breakfast was grab and go which was convenient. Location was in a nice area.

Not as clean as expected, Sofa bed didn't have sheets and had a torn, tattered mattress protector on it. refused to allow my family to lay on it. Heard some other tenants complain of smell on their floor. My floor didn't have a smell. Had made my reservation in advance and hotel.was still.overbooked but they found me a room before I insistred on being "walked" to another hotel. Was supposed to have free WiFi but had to inquire when it was going to charge me $1.99 an hour.