Pineapple Inn

The bed was comfortable and the room reasonably clean.

The staff was very unprofessional and unfriendly. They were poorly trained and clearly did not want to be there. We stayed three nights...breakfast was supposed to be included. On day one it was pathetic. On day two it was not provided at all. On day three it was okay but they had maybe enough food for half their guests. The maid staff walked into my room and bathroom while I was on the toilet completely unannounced. No ‘housekeeping’ warning. No nothing! Unbelievable. Later in the same day they also attempted to enter our room while we were napping.

Location

Horrible experience with smoke alarm chirping all night with no one to help. Got no sleep and staff offered nothing for enduring the madness an entire night.

The quiet location and decor.

The total weirdness of the staff. The manager, though pleasant, was hardly there and disconnected when she was. The live-in housekeepers were unfriendly and preoccupied with themselves. The breakfast, in an overly but beautiful diningroom with a disgustingly filthy carpet, was almost non-existent: no tea, no eggs. Had to ask for a dish!!!!

Room was clean and comfortable. The cleaning lady was very kind and helpful.

Checking in was a most unprofessional experience. First, the entrance smelled heavily of cigarette smoke. We arrived a little early. Check in was at 3:00 so the receptionist told us we could leave our luggage or wait. We waited and at 2:55 she left the property. The manager (owners daughter) showed up at 3:15 and asked me where the receptionist was. I told her she left. She called her then disappeared into her room. At 3:30 a long term guest who I chatted with earlier asked if I was taken care of. No. So she looked for a key for me. Couldn’t find it. She found the cleaning lady whom gave me hers and they helped us to our room. They were both lovely and helpful and saved the day. The receptionist and manager made us feel like we were a burden and unwelcome.