10.0 ExcellentOct 19 2020
Pros: Vehicle and service provided by staff.
4.4 OkayOct 14 2020
Cons: I searched for a car rental pickup in Hyannis, MA. The search setting apparently also included rentals in Nantucket. So when I arrived to pick up the car, the car was not available in Hyannis. When I inquired, I learned my car rental pickup had been booked for Nantucket, a location I could not even get to without taking a ferry. Furthermore, my drop-off location was in NJ. So the notion that I was allowed to pickup a car on an island to be dropped off in NJ is absurd. This type of booking should not be allowed to even take place. Who would ever rent a car in Nantucket, pay to put a rental car on a ferry, then drop it off on the mainland. You need to put in booking restrictions against this type of reservation, so this does not occur in the future.
2.0 MediocreSep 28 2020
Cons: When I got there, the man said they had no cars and he couldn’t honor my reservation.
4.4 OkaySep 8 2020
Pros: NothingCons: The staff at the pickup were extremely unprofessional, the main Hertz customer service was the worst I have ever experienced, and the dropoff location had been closed several months ago.
8.8 ExcellentJul 9 2018
Better than expectedPros: New, very comfortable car. Pleasant staff; easy pickup and drop-off.Cons: I expected it to be expensive, and it was ($112/day for a midsize), but probably less than other rentals on the island.
9.6 ExcellentFeb 22 2018
carrentals.com has issuesPros: Hertz was great, very friendly and helpful.Cons: carrentals.com who co-booked the rental with Kayak, did not provide Hertz with my contact information. This caused confusion when they tried to call me to tell me the location I had booked the car was closed and to head to a different location. I could not be reached so I showed up at the closed location and had to then catch a cab across town to the open location.
4.0 OkayAug 6 2017
Inconsiderate, inconvenient, unprofessionalPros: The car was fine, once I got oneCons: I booked my car from the Hertz location in town (Hyannis) but when I arrived the location was closed and locked and there was no answer on their phone line. When I finally reached someone at their airport location they told me they didn't have my phone number and had no way of reaching me so they just closed the shop? I was shocked. My phone number was included in my booking and they had returned a call to my wife the day before the booking as well. I had to rent a car from the airport location, and return it there as well which was inconvenient and burned a lot of time during a busy time for me. I understand that sometimes things don't go according to plan, but this was not handled well at all.
4.4 OkayJun 11 2016
Bad experiencePros: Cars are at airportCons: The first car was used by a smoker and then over sprayed with a cover smell so it was awful. We drove it just off the site and found the smell too objectionable to continue. I called the 800 number and Hertz arranged for me to trade in the car for another. We were told to be see the gas tank was full, so although we'd barely driven it, we did get gas and found we already needed gas! That indicated to us it probably wasn't really full at pickup. I complained when I turned in the replacement car and although they argued with me, they did give me credit for the cost of the gasoline. The price of the car was almost $100 a day, the same car had a rental agreement left by the previous renter and they paid much less. This experience was unlike our previous rentals at Hertz on Nantucket which have not been unpleasant.
7.6 GoodApr 23 2016
Ghost townCons: Nobody was at the Barnstable location and nobody answered the phone when called. The building is a little run down as well. It was cold out and we were waiting outside. Our customer service rep finally showed up and informed us he had to take care of two facilities. He was very good and friendly, I hope he has help for the summer
8.4 ExcellentApr 5 2016
Pick up poor- Drop Off GreatPros: Drop off was easy and was done "live" with an Ipad type device- very quick very efficient,. Car was clean and as described.Cons: Booked for 9am pickup - got to the office to find office locked and rep out on another pick up. I had to stand in the snow for 20 mins until rep arrived. Check out was then quick and efficient.