Citizen Hotel

Breakfast was bad. Bed was also bad.

Bathroom was bad

The loation on Juhu beach.The friendliness of f&b staff.

The room given to us was not clean including bathroom.We send some clothes for laundry and were told by reception that we would get it the same day in the evening by 22 hrs which didn't happen after calling reception and waiting we fell a sleep and we had to call the next morning asking for our laudry only then it was delivered to our room.we had DND and we had a watier knocking our door at 2am with a bottle of water which we did not order.Also the last evning we wanted to dine by the seafront but to our suprise the whole restaurant was booked for some filming and we were told that the terrece on the top floor was open, i ordered a drink (beer which took forever).we informed all this to the manager on duty before we checked out d we were offered a comp drop to the airport.we would like to given a refund of the 1st night as it was very serious finding things in the room.

Location

Functions at hotel restricted guests to facilities

nothing!

I was disappointed, the hotel is very old, rooms very small and big problems with the internet! and at breakfast I only ate the egg omelette. and in the morning I saw the cook as he removed the egg shell from the plate with his fingers !!! before frying the eggs! I do not recommend this hotel to anyone.