Antaris Cintermex

Nothing.

Have never felt so uneasy in a hotel before... originally we were at another hotel where the service and staff were amazing. Had to come TO antaris cintermex due to our trip extending by 5 days and the other hotel not having the vacancy. The only good thing were 3 of the receptionists, female.... the rest of the people who work here never know anything apparently, if you ask for something the typical answer is "no se..." and no one can ever help you solve anything. The restaurant is AWFUL, wait staff are rude, slow, condescending... and there is no room service. Was literally told by a Male receptionist, "No sir, you have to download the UberEats App and figure that out on your own." In the 5 days we stayed, they changed our bedding once and only found out due to the fact that on the first day I spilled some coffee and tried to clean it up, it is now Saturday and stain still there. Honestly, not worth it at all.

Location is excellent with direct connection to Parque Fundidora (by bridge) which is a great park. Room rate was low for double room with 2 queensize beds and room was big enough to host 2 women travelling as colleagues. Really comfortable beds.

Room was not cleaned properly (Floor was only cleaned after asking for it). Reception staff did not speak English properly. Breakfast options quite poor. Swimming pool and gym are available but not in good condition. I would not consider the hotel as international standard and it needs refurbishment desperately. I would not stay again although it was cheap.

Location was OK, Right in front it's Cintermex/Fundidora so you just have to walk the street to arrive. Also, Paseo Santa Lucia its super close.

1.- My reservation was for 4 people, i was clearly charged for 4. BUT.. Every single day I had to request towels since I only received 2 towel to take a shower. It was a hassle since I stayed 4 days in the hotel and every day it was the same problem. 2.- Cleanliness: From the 2 towels I received, one was stained really bad. It was so gross that we just couldn't even use it at all. This happened several times in the rest of the days. Always from the towels we requested at least 1 towel was stained in orange/red liquid. Also, some of the pillows had also red spots, not sure —don't even want to know— what was the substance but it was gross. 3.- Parking: I arrived Thursday evening and was told there was no more parking available because they were having a private event. I was asked to roam around to find parking until they were able to clear one spot. I would assume that you would respect the parking for the people who have reservations with you. 4.- On my second day, the ceiling in the bathroom sink started to leak water. Im not sure if the room above us had a water leak but all of my floor was filled with water. 5.- On my 3rd day I had to call to bring toilet paper since the service person did not went to provide new toiletries, I was literally 1 day without toilet paper. 6.- Since the location its really close to one of the biggest attractions in Monterrey, expect to have A LOT of traffic noises. This is something the hotel cannot control BUT if you add my previous problems plus the loud traffic noises at 3 a.m. you would realize how disappointing my stay was. 7.- Please be aware the elevators do not have a sensor when the doors are closing, and this "feature" almost caught several people trying to enter/exit the elevator. The doors will close it will not matter if someone/something it's in the middle. 8.- Also, expect to hear A LOT of what the other rooms have to say.