Casa Victoria Orchid

We have known of the Casa Orchid for years and always found it's location to be one of the best spots in South Beach - quiet and convenient in all respects.

The check-in was unfriendly and difficult. We had a long day having been delayed 7 1/2 hours when our Amtrak train hit a lorry. Instead of arriving about 19:30, we arrived around 03:00 - tired and in bad humor. We had to wake up the desk clerk who was in a sleep stupor during the entire check-in process. He spoke low and mumbled in his native-language accent making it difficult for us to understand him (we are both hearing impaired with hearing aids). We expect an friendly welcome at a front desk, even at 03:00. We did not get it. But, a surly, disinterested welcome is unacceptable. During the day, the staff - some of whom I have known for a number of years (Nora) are outstanding, friendly and helpful. As far as the room (I'm told all standard rooms are the same), they are the victims of the Art Deco renovation craze of 10 to 15 years ago - non-functional! Slick appearance, but poor lighting and no dresser to store non-hanging clothing. And, if I see another shallow "shell" wash bowl again, I will be happy - decorative but useless! We had to 'live out of our suitcases". Clean and "shiny" rooms but poor functionality if your stay is for more than one-night. These issues are easily fixed - replace the night desk clerk and add a small dresser/cabinet to each room. We will return.