Mermaid Beach hotels

Pros: Very helpful check in staff. So friendly and helped us with time zones. Also sorted a payment issue with ease.

Pros: Have stayed at this accommodation before and found it just as good this time.

Cons: N/A

Pros: The property is impeccably clean!

Pros: Great location to the airport. Nice clean modern and comfortable room.

Cons: Nothing

Pros: Amazing owners, awesome location

Pros: The bed was absolutely amazing. I have back issues and not any of the mornings I woke up in pain. It was a lovely atmosphere my partner and toddler had a great time thank you so much for a lovely stay.

Pros: Karen is a saint!!! Very friendly!! I don't leave my opinions at all my hotels, but this one is so important for the next guest to know. She went out of her way to help me with my reservations. THANK YOU KAREN!!!!

Cons: Nothing.

Pros: Great staff. Great rooms. Easy access to airport.

Pros: Everything. Close to restaurants, beach, and just across the road from casino. Comfortable bed, clean rooms.

Cons: Only one BBQ area

Pros: easy to find parking internet

Cons: only aircon is in bathroom old rooms and furnishings loud not very private

Pros: Clean modern room, great hosts

Pros: We loved everything about Blue Heron! The staff, rooms, location and asthetics of the property. The owner is such a wonderful host and made us feel welcome. Cant wait to stay here again!

Cons: We had to leave!

Pros: Lovely room and facilities. Freshly renovated with microwave, toaster and jug plus a pod coffee machine. Also it had crockery and cutlery. Great

Pros: Owner from Austria was super friendly and helpful. Place is renovated and very clean. Thank you. Will be back again :)

Pros: The hotel seemed to be recently renovated. Everything in the room was perfectly suitable.

Cons: Tight access from main street. Nothing green included in breakfast!

Pros: Everything!

Cons: Except one tiny bit—coffee not included in buffet breakfast. Have to pay

Pros: Everything starting with the staff until the room.

Cons: Nothing in particular.

Pros: A great place to stay always recommend when in the Gold Coast! Thank you

Pros: I liked having two rooms (separate one for kids). I liked the calm decor (no nasty motel paintings or bedspreads). Nice mirror too.

Cons: TV kept going off randomly. Only one bedside table and light beside double bed. Pool needs some greenery around it.

Pros: everything was great good location very clean rooms

Cons: Pool looked uninviting could have been more inviting with a few plants and the cleaner was left in the pool

Cons: carpet in the hotel was not clean and sticky.

Pros: The staff is the best I have ever seen in a hotel, friendly, responsible, caring and very polite. Special thanks to the reception crew that helped me with everything I needed (and it was a lot).

Cons: Not staying long enough

Pros: The hotel included nice restaurants that provided delicious food and great service. Rooms were of decent size and the location was within walking distance of the main shopping area.

Cons: In short, we were placed in the first room on level 8 that had blood stains on the curtains. We requested to change the room and were able to, but the hotel didn't recognize or acknowledge our concerns. The second room on the same level had further stains on the blinds and carpets that make you realize that this is a party hotel for "schoolies" and not adults, couples or a family retreat.

Pros: Location was in the city near the heart of town

Cons: I was staying at the hotel and thought it would be nice to have some appetizers and a drink at the bar in the lobby, after I ordered a security officer came up to me and said hats were not allowed in the bar after 7pm. I had never been in this bar so I had no idea of a dress code at it was 7:15 so I wasn't really formally dressed for an evening just yet because I had spent the day on the beach. I am an executive at my company, I am usually always dressed well but that day I had board shorts a t shirt and a hat. I explained to security I was simply going to pay for my drinks and go upstairs when he left onto the bar, put his arm down and said "it's simlple mate you can either take it off or I'll do it for you" I was so taken back; I'm staying in a 5 star hotel and never expected to be threatened physically by a member of their staff. I immediately responded with that's not the way to talk to people, I approached the reception and asked for the GM... The GM was not on so an assistant manager was the acting duty manager. As I'm explaining to the Asst Manager I was so distraught by the school yard bully approach of a corporate prestigious hotel that the manager himself could tell it wasn't appropriate what there security had done. I look over at the bar area near the hotel lobby and the security is standing outside with a smirk on his face staring me down followed by putting his hands up in a threatening gesture. I asked the manager if he felt that tactic was appropriate given the situation and he agreed it was wrong and offered me free drink ticket. The last thing on my mind was having a drink inside the bar where the own staff seem to be out of control. Aside from many other things I felt were very lacking in this hotel that was enough for me to want to leave, I wouldn't recommend this hotel to my enemies.

Pros: Beautiful hotel, my room had amazing ocean view. Room was clean and comfortable. Staff in this hotel is very profesional and super helpful. I will definitely stay in this hotel on my next visit to Gold Coast.

Cons: Everything was great.

Pros: Everything bout it

Cons: No verandahs to get fresh air

Pros: nice place, good staff

Cons: hot water didn't work, couldnt have a proper shower

Pros: I always enjoy staying at Voco on the Gold Coast, the staff go out of their way to help, the facilities are clean, and the food is to die for! It’s my favourite place to stay on the Gold Coast, I won’t stay anywhere else! Oh and the beds are ridiculously comfortable.

Pros: Comfortable

Cons: Pillows

Pros: The staff. The decor in the lobby.

Cons: Had to pay for parking which I was hoping would be included. Check out was at 10am! Thats way too early.

Pros: Poor, Its not value for money. I did ask for coffee and i was asked to sit outside, looks like staff thought i will eat breakfast for free. if i can spend 1100 AUD on stay, i can afford 40 AUD breakfast also.

Cons: All. No towels in room when cleaning happened, staff refused to warm food for kids when small hotels provide this facilty, i was asked 25$ for Microwave. Pizza was poor quality. Bed was poor, no blankets, no soaps - only one soap for 4 people, 3 towels for 4 people. I think one should not go with name only ! ; next time will try other small hotels with good feedback.

Pros: Beds comfy. Sparkling water on tap. Fish pool a big hit. Lots of poolside recliners. Staff super super awesome.

Cons: Foot rinse steps were very murky.Food at poolside too expensive sorry...but still loved our stay. Would still come again.

Pros: Happy friendly staff. Nothing was too much trouble. Great buffet. Loved it and we will be back.

Pros: The extra touches made us feel more welcome - complimentary wine and chocolate strawberries, the welcome message on the table and when the tv was turned on. The view was excellent. The bed extra wide. The robes comfy. The bathroom supplies good. The breakfast great. Just didn't have the time to enjoy any of the facilities due to our short stay.

Cons: The bathroom flooring seemed a bit old and tired looking but that is a minor thing.

Pros: Good bed nice n clean

Cons: Noisy guests and children running up hallways and banging doors

Pros: We loved the pool area the most. My 3 year old could not get enough of it and stayed in the pool the entire day. Fantastic

Cons: I thought the sea food buffet should offer more good food the children would eat and enjoy.

Pros: not very much

Cons: bath room floor coverings cracked not worth $150 a night

Pros: Lovely break away!! Staff were brilliant!! (Specially little dark haired room attendant, very sweet and friendly. She deserves a raise) Room was large, Netflix and Youtube available. Nice little welcome pack. Tweed heads is as spacious and lovely too, an unspoilt treasure!! Thank you xx

Cons: No complaints!

Pros: Netflix and large tv, bed although overly soft but still comfy. Size of room. Location is awesome.

Cons: Room felt a little dated and wasn't as good as pictured. Felt disappointed, we paid far too much for the room that we got.

Cons: Great comfortable bed, flat screen TV, clean and conviently located. All plusses and not a single minus.

Pros: Comfortable clean convenient to both Coolie n Tweed shopping

Cons: The lighting in rooms could have been better

Pros: Size of the room and bathroom. The bed was comfortable. Good tele. Close to shops and clubs

Cons: No cooked breakfast

Pros: Fantastic place. Would definitely stay again.

Pros: Hotel has modern updated rooms with comfy beds and pillows. Amenities at the property are excellent and the Harvest breakfast was a must have. Will be staying again!

Cons: Currently there is construction on a new building that caused a small amount of noise in the day.

Pros: Heaps of room and great view from balcony

Pros: Great spot, great amenities

Cons: No it is wonderful

Pros: Lovely service and beautiful rooms

Cons: Water pressure was terrible

Pros: Walking distance to Pacific Fair, Oasis shopping mall and the beach. Free WIFI, Breakfast buffet whose cost is included in the hotel fee.

Cons: Noise from music blasting all night on Friday and Saturday till 2am. Wonder where that music was coming from.

Pros: Staff were very helpful to a solo traveller

Cons: Pancake maker at breakfast only did one at a time - queue was too long waiting

Pros: We were there for the fitness tournament so overall it was great experience

Pros: Every detail was covered, breakfast was the best I have had to date and I’m 38 years old

Cons: Overpriced mini bar, but hey, we all love the upsell

Pros: The rooms were amazing.

Cons: No clear signage for the private gaming rooms. Made to feel like a criminal attempting to enter the private area. One little sign on an escalator downstairs

Pros: Everything in one place didn't have leave hotel for anything

Cons: No

Pros: Italian restaurant, service, suites, etc

Cons: Japanese restaurant was closed the two days we were there

Cons: The internet is very slow The elevators are very busy, waiting 5-10 min can happen. On the 6 floor you smell the grill of the restaurant, so a high floor is a must.

Pros: The best in town

Cons: Wi fi was terrible :(

Pros: View and room was okay

Cons: Lifts - Waiting 1 hr 20mins to 2hrs per day! This really soured our experience as we didn’t go on holidays to spend this time trying to get anywhere. Kitchen tap/sink set up very poor. Cleaning regime doesn’t work.

Pros: Location awesome

Cons: The clean is limited only they clean specific area

Pros: Location, value for money, facilities in the apartment, view.....to many

Cons: Very limited Foxtel Channels

Pros: Worth going. Never want the apartment loses down

Cons: Never

Pros: Pool. Gym. Location.

Cons: Cleanliness upon arrival, earlier check in on 31st Dec

Pros: Close to the shops, 5 minute walk to beach, 5-10 drive to pac fair, 20-30 minute drive to theme parks, clean, bigger then expected, good value for money, comfy and staff are very nice

Pros: Everything was just amazing......the location, the property , the staff. Would definitely visit them again!

Pros: Great location good views comfortable and family friendly

Pros: Checking in outside of Recep hours was very easy. Rooms were large and spacious. Fantastic location and balcony.

Cons: Rooms were clean but could be cleaner. Definitely wouldn’t stop me from staying here again though.

Pros: The hotel is at far end of Kirra not very close to any eateries but the view was fabulous. Great beach directly out front of Apartments. The rooms were clean and comfortable.

Cons: Beds were not as comfortable as hoped. Reception unattended over the weekend. Free wifi impossible to connect to. TV very small. Long walk to eateries.

Pros: Great place to stay!

Pros: Location and the apartment was spacious and well appointed. The access to shops the beach and restaurants was great and my loved the pool

Cons: Late checkin was slow and annoying. The washing machine would not start

Pros: Lovely view, clean spacious and comfy apartment, close to beach & cafes etc

Cons: Shower head loose in 2nd bathroom. Beds could have been comfier.

Pros: Great location. Clean and spacious rooms.

Pros: staff lovely, room lovely.

Cons: Need block out curtains for when you want to sleep in.

Pros: Great location. Enough room for large family to have a bed each. Fully equip kitchen so we didn’t have to eat out every night.

Cons: Pillows need updating.

Pros: Was a great location right across from the beach. Friendly Staff who were very accommodating. Friendly residents.

Pros: Location

Cons: Bit disappointed as thought we had daily maid service as booked through a hotel website

Pros: Everything : apartment clean great size and facilities excellent

Cons: Unusual smell in bathroom

Pros: Location was great, close walk to the beach shops and restaurants. Stayed in a One Bedroom Apartment and it was beautiful, everything was clean and tidy. The staff both on check in and check out were so helpful and polite and made us feel welcomed. Would definitely recommend!

Pros: Location was superb! Just drop down in the lift to restaurants, beach and even Woolworths!!

Cons: Car park a bit tricky

Pros: Proximity to beach, restaurants and convention centre.

Cons: Construction noise early mornings

Pros: Service was awesome.

Cons: Nothing

Pros: Location was excellent. Staff were so professional. After enquiring why we were staying in Broadbeach (20th Wedding Anniversary) we had a surprise bottle of bubbles delivered to our room. Rooms were spacious, clean and well appointed. We definitely recommend Sofitel Broadbeach and will stay again. THANK YOU FOR A FANTASTIC STAY.

Pros: This property represented the brand name wonderfully. The room was clean and the bed comfortable as I've experienced at all of the properties. Gentleman at front desk Raj is the consummate professional who was very knowledgable on both the property and the area, I expect that he'll be in management training program in the near future.

Cons: I have no complaints to report.

Pros: The omelette was absolutley AMAZING!

Cons: Needs a freshen up and not quite a 5 star luxurious Sofitel experience you'd expect. The Hotel is a little tired and I have stayed in nicer Sofitels.

Pros: Entertainment

Cons: Being given room on level 1 with not much of a view when we booked room well in advance which was very dispointing

Pros: Close to shops

Cons: Room 1534 is called a so called 2 bedroom penthouse it’s more of a 2 bedroom apartment with views of the buildings next to you from the bedrooms and the lounge room was very disappointed as we were looking forward to nice ocean views like the photos showed

Pros: I have stayed at several 4 and 5 star hotels and I this a beautiful place and the apartment options are great. I really enjoyed the view and the proximity to the beach.

Cons: I have never in my life been tried like a 2nd class citizen (at a hotel) until I came here. The staff was not friendly didn't answered my questions and I had to ask for things more than once. I will never stay there again unless someone else is paying.

Pros: The room was lovely, and the bed was very comfortable. Highly recommend the breakfast, there is everything you could want and all Dietary requirements catered for.

Cons: Nothing.

Pros: I loved everything about the hotel, very clean, professional staff and the buffet breakfast is so good 10/10 we will be definitely back soon.

Cons: There was nothing I didn't like

Pros: Very friendly staff, great location.

Pros: The room was clean. There are facilities such as the bar down stairs, and pool and spa were nice.

Cons: Nowhere near the beach, definitely requires a vehicle. Compared to similar priced hotels the room was a tiny box.

Pros: Excellent service very cool staff

Pros: Breakfast in the restaurant was great though a little crowded.

Cons: Rooms are a bit outdated

Pros: The food room service and i loved the bed

Pros: Received an amazing upgrade to a massive room which I wasn't expecting but VERY much appreciated! Pity it was only 1 night. The room was great, balcony, massive bathroom. Bed was great, had a desk as well. Couldn't fault it. The tram is right outside this place so very convenient.

Cons: Not really sure what was in the area but I had a car and was going to meet a friend. Saw the gas station across the road to grab bits and bobs from.

Pros: Breakfast, quality, cleanliness, friendliness of staff

Cons: The softness of the bed, bit too soft, pillows were a bit lumpy and squashed too easily.

Pros: Hotel is in a great location, the room was clean, staff were friendly. Great pool facilities available and beach a short walk away.

Cons: Staff could have provided more information on tram and bus services around the area, we had to find out ourselves. They didn't seem to know the answers.

Pros: room

Cons: location was further away from the main surfers paradise beach

Pros: It's comfortable and clean. It's less than 5 minutes to walk to the wonderful beach.

Cons: The car park space is a bit small and a bit of noise from the traffic.

Pros: It's a good franchise model of what every motel room should be, at a minimum! Just like Singapore Airport is an excellent example of what new Airports should be modeled on!! As a motel room, It is simple but very well done, a clean good size room and bathroom, with a firm mattress very clean sheets, and large soft towels. It's equipped with a small table and two chairs, a small sofa, a large fridge, microwave, toaster, water jug, iron and ironing board.

Cons: Nothing not to like. This is my third time having a nights stop over here.

Pros: The property was great , Rooms were big , shops across the road. Beach at the End of the road , pool and Spa were good

Cons: Can’t fault the property

Pros: Comfortable stay , very happy

Pros: Everything! Great position, friendly, clean, comfortable Only short walk to the beach, restaurants, Night Owl, BWS all being just across the road so not needing to travel far for food or beverages. Our hosts Rossco and Jac were very warm and welcoming Decore inside very fresh and clean and everything we needed for our stay was there We will definitely be back to stay again

Pros: The motel was close to local shops and cafes. It was a clean well equipped room and good value for money.

Cons: The parking was under the building which meant access to the room from the car was a problem, but a small one, and nothing they could do about that.

Pros: Very close to beach and food. Easily approachable.

Cons: Room service should be at least on alternate days if not everyday. They didn't do it for 4 days.

Pros: Bed super comfortable, amazing view. Location was perfect. Everything was clean, loved it

Cons: Couldn’t figure out if you could get free wifi

Pros: Location and sauna

Cons: No free internet Dishwasher was broken

Pros: The location was excellent with a great many things in the area to do and all within walking distance of the apartment. The ability to book activity's at the kiosk in the foyer is also a good idea.

Cons: the two hundred dollar breakages tariff that will not be refunded for 10 to 14 days is a bit rude, as you are making interest on my money. Should have been refunded on leaving the property if all is OK.

Pros: The apartment and the view were great. It was in a really good location to restaurants, Woolworth’s and a reasonable walk to the beach. Really thoughtful amenities also!

Cons: The >$500 deposit was interesting and it’s the first apartment/ hotel I’ve had to do this with (this includes similar priced and quality hotel apartments in CBD Brisbane, Melbourne, NZ and Europe). I’m not sure it makes sense, especially considering payment details are already obtained from booking should there be a problem. The deposit was also more than I paid for the stay. I also think that asking short-term customers to pay for internet appears stingy for such a beautiful set of apartments in the heart of surfers paradise. Again, my experience in similar apartment stays has included internet and it has always been considered a primary “appliance” in the modern world.

Cons: The couches were a bit grotty and dated. Not enough pillows but other than that we loved it and will definitely be back

Pros: Great views and good value. Usually stay here when I can on the Coast.

Cons: Shower gel was already opened and all used up (really minor but still gross).

Pros: Great hotel for the price

Pros: The bed was very comfortable, the views were gorgeous, the minibar was well-stocked, the room was very spacious for two and had a balcony to go along with a table and a relaxation chair

Cons: It was dated and I didn't find the design as enchanting as I did the first time I stepped into the hotel four years ago

Pros: The spacious suite.

Cons: The couches are not comfortable and neither was the bed.