Mermaid Beach hotels

Pros: Excellent staff, lovely rooms, and a great price.

Pros: The outdoor area around the pool is brilliant, tastefully done and well appointed rooms.

Cons: Staying in room 2, lacked privacy if you want to open the blinds as it’s near the pool.

Pros: easy to find parking internet

Cons: only aircon is in bathroom old rooms and furnishings loud not very private

Pros: Everything.. Pool was gorgeous Management very helpful and informative Very clean, modern and well appointed.

Cons: Nothing

Pros: The room was beautifully furnished with modern decor. It was spotlessly clean, and had so many amenities: nespresso coffee machine, toaster, fridge, Netflix and Stan on the TV, fan and air-con - great! Oh and the bed and bedding were so nice and comfy too.

Cons: The only thing that could be better is have a little more distance from the room to the pool - on my last morning someone was already in the pool at 7:20am talking loudly (and I was on night shift mode and trying to sleep in). But other than that it was whisper quiet.

Pros: Everything ! It was way beyond my expectations !!!

Cons: Nothing at all

Pros: Everything. Close to restaurants, beach, and just across the road from casino. Comfortable bed, clean rooms.

Cons: Only one BBQ area

Cons: carpet in the hotel was not clean and sticky.

Pros: The hotel included nice restaurants that provided delicious food and great service. Rooms were of decent size and the location was within walking distance of the main shopping area.

Cons: In short, we were placed in the first room on level 8 that had blood stains on the curtains. We requested to change the room and were able to, but the hotel didn't recognize or acknowledge our concerns. The second room on the same level had further stains on the blinds and carpets that make you realize that this is a party hotel for "schoolies" and not adults, couples or a family retreat.

Pros: Comfortable pillows and the best breakfast going. Staff are helpful and friendly as are the bar staff. Access to tram straight outside hotel

Cons: Windows where dirty

Pros: Great location Great looking hotel with renovations Buffet breakfast was great Pool was good Gym was decent

Cons: Room without a view wasn't great Parking should be included if you're staying there for longer than certain amount of days

Pros: the bed was super comfy. breakfast was very good.

Cons: that the pool closes at 9, would've loved to go for a night swim.

Pros: The breakfast buffet that was included in our room rate was exceptional. The staff were helpful and friendly e.g. I asked for pool towels to be restocked at the pool area and someone was there within 5 minutes. The common areas were nicely decorated with modern decor, the hotel was close to lots of restaurants and the tram stop is out the front of the hotel. We were given a late check-out for booking on booking.com

Cons: The pool areas were small, it would’ve been nice to have a bar near the pool area.

Pros: The staff were very helpful. The rooms were very nice and clean. The breakfast was also very good, and there was good time-frames to cater. The position of the motel was good. Would recommend to others as a great place to stay.

Pros: we love everything about this hotel, from the cleanliness to comfort of the beds, rooms, etc...the buffet breakfast is superb...the nice staff is a bonus...well worth recommended to families and friends for a holiday at the Goldcoast...

Cons: nothing really...

Pros: Location was in the city near the heart of town

Cons: I was staying at the hotel and thought it would be nice to have some appetizers and a drink at the bar in the lobby, after I ordered a security officer came up to me and said hats were not allowed in the bar after 7pm. I had never been in this bar so I had no idea of a dress code at it was 7:15 so I wasn't really formally dressed for an evening just yet because I had spent the day on the beach. I am an executive at my company, I am usually always dressed well but that day I had board shorts a t shirt and a hat. I explained to security I was simply going to pay for my drinks and go upstairs when he left onto the bar, put his arm down and said "it's simlple mate you can either take it off or I'll do it for you" I was so taken back; I'm staying in a 5 star hotel and never expected to be threatened physically by a member of their staff. I immediately responded with that's not the way to talk to people, I approached the reception and asked for the GM... The GM was not on so an assistant manager was the acting duty manager. As I'm explaining to the Asst Manager I was so distraught by the school yard bully approach of a corporate prestigious hotel that the manager himself could tell it wasn't appropriate what there security had done. I look over at the bar area near the hotel lobby and the security is standing outside with a smirk on his face staring me down followed by putting his hands up in a threatening gesture. I asked the manager if he felt that tactic was appropriate given the situation and he agreed it was wrong and offered me free drink ticket. The last thing on my mind was having a drink inside the bar where the own staff seem to be out of control. Aside from many other things I felt were very lacking in this hotel that was enough for me to want to leave, I wouldn't recommend this hotel to my enemies.

Pros: nice place, good staff

Cons: hot water didn't work, couldnt have a proper shower

Pros: The staff. The decor in the lobby.

Cons: Had to pay for parking which I was hoping would be included. Check out was at 10am! Thats way too early.

Pros: Front desk was very nice and helpful. The entrances and rooms are all secure (not a given on the Gold Coast). Bathrooms are great, and there's AC (not a given in Australia). Bed was comfy, and the balcony with the view was the icing on the cake. The breakfast is one of the best we've ever had. Liked the experience so much we decided to stay another night.

Cons: The entrance to the parking garage is on a one-way street - across tram lines. It was a little challenging to locate it at first, and we had to drive around.

Pros: Spacious room, good amenities, great roof top bar food and aty

Cons: Nothing

Pros: Awesome spot and great hotel

Pros: Awesome facilities, gr8 location, best brekky

Pros: all of it

Cons: the split payments i wish i could pay in full upfront

Pros: The beds were amazing and the Rooftop Bar was excellent

Cons: The reception is confusing. when you walk in the front door you see a restaurant, I had to ask another guest how to find the reception area

Pros: Walking distance to all we needed

Cons: Had to pay for parking

Pros: Guest service was great and the room was modern, clean and well presented. Proximity to restaurants and beach was great, only a few minutes walk.

Cons: On the main road so a bit noisy, windows had stay shut and rattled, not a quiet room as could hear other guests until nearly 3am so didn't sleep well.

Pros: Good Motel type of Accommodation. It has all you need when traveling by car.

Cons: Nothing

Pros: Staff were lovely!

Cons: N/A

Cons: There isn’t as many fish in the pool as there used to be

Pros: Breakfast was amazing. Beds were super comfy. Check-in staff were terrific.

Cons: Quicker sitting time at breakfast

Pros: the pool and facilities

Pros: Buffet dinner and breakfast overpriced, but food was excellent. Pool area was amazing. Staff around the pool were courteous and friendly.

Cons: Buffet prices too expensive.

Pros: Loved everything about it. My new favourite destination.

Cons: Wanted a PowerPoint next to bed. Only thing I can think of.

Pros: Not much

Cons: Over crowded, noisy, cafe food awful, green pool, very rundown, no drinking water in the room and an empty mini bar. Manager didn’t follow up issues as promised, lacking finesse and elegance, very different to other Marriott hotels we have been too. Shocking experience for over $600 a night.

Pros: Lovely staff and great cinema.

Cons: We had a vinyl couch in our apartment.this did not compliment the rest of the luxury feel.

Pros: Close to the beach and shops. Free parking. Nice views. Comfy bedrooms, kitchen and living room.

Pros: Good location, nice pool.

Cons: 1. Furniture broken 2. Remote not working in bedroom 3. Dirty windows kinda ruined the view. 4. Information tablet not working 5. Bathtub shift button was broken 6. Rusty drain and very slow drain 7. Very little toilet paper (you have to bring your own or not enough 8. Some room balcony door not lockable. 9. Entrance light not working We asked to fix few problems but later found it won’t get done so gave up. Overall not a good holiday accommodation for us.

Pros: Quiet, close to tram station, staff are nice and friendly

Cons: I booked a room with partial ocean view and the photos shown in here are not the same you get. I could barely see the ocean from the balcony, which was a bit disappointing

Pros: We loved everything. Room was clean, staff were great, amenities and location were great. Would definitely stay there again

Cons: Nothing

Pros: Love it, consider it my second home

Cons: Had to leave lol

Pros: We were delighted and very grateful to be upgraded to a superb suite. We were sorry our stay was so short.

Cons: Service in the Chinese restaurant was absurdly rushed.... whilst the food was excellent, our experience was very disappointing.

Pros: Quality bed linen and towels. Comfy bed. Room excellent standard. Minibar selection good. Iron works and is clean. Hair dryer quality & power a 2* in a 5* hotel. Great location, staff friendly, helpful and competent. Clean room. Good shower pressure. Good air con.

Cons: Some hotel food outlets not up to the standard of the hotel, need better chefs. Buffet food excellent but chaotic layout when a lot of guests. Ran out of glasses and plates when buffet full. Food quarter restaurant 6/10, harvest buffet 8/10, cucina Vivo 8/10, pool food 4/10. Cafe 5/10. Way too many bathroom amenities given over stay.

Pros: Fantastic place. Would definitely stay again.

Pros: Beds. Room was comfortable.

Cons: Pool staff rude. Took too long to be served.

Pros: Great spot, great amenities

Cons: No it is wonderful

Pros: I like the location

Cons: The breakfast was a little disappointing. Smoothies were warm. Too many children handling food and putting it back after touching it

Pros: The corner room was beautiful. Within walking distance to restaurants and the beach. We loved everything. Thank you very much for the birthday surprise. Will definitely return.

Cons: Nothing negative

Pros: Staff were very helpful to a solo traveller

Cons: Pancake maker at breakfast only did one at a time - queue was too long waiting

Pros: Modern room, extra comfy bed, beautiful en-suite

Pros: Everything in one place didn't have leave hotel for anything

Cons: No

Pros: Loved everything

Cons: Loved it

Pros: Everything , great location beautiful view and highly recommended

Pros: The best in town

Cons: Wi fi was terrible :(

Pros: Room service every day very clean units.

Pros: Location and staff where great,

Cons: The pool is way to small for the complex and the buffet breakfast really needs improving

Pros: Central property

Cons: Over priced for what you get.

Pros: This property represented the brand name wonderfully. The room was clean and the bed comfortable as I've experienced at all of the properties. Gentleman at front desk Raj is the consummate professional who was very knowledgable on both the property and the area, I expect that he'll be in management training program in the near future.

Cons: I have no complaints to report.

Pros: breakfast was yummy with lots of options but we waited so long to be seated and to be offered tea or coffee.

Cons: n/a

Pros: In room dining service was very good. I liked the idea how Sofitel is joined on to Oasis shopping centre. Shopping centre had many food options, across the road from the Surf lifeguard beach, public transport, and Star Casino. So I found many things to do with my time, and I will be back to Sofitel.

Cons: I found the air-conditioning way cold while waiting for lift, but that is me, I don't think it bothered other people, at all.

Pros: Location

Cons: Expensive

Pros: The concierge and all staff were very helpful and professional, the pools, the river views and the location.

Cons: Needs a freshen up and not quite a 5 star luxurious Sofitel experience you'd expect. The Hotel is a little tired and I have stayed in nicer Sofitels.

Pros: Everything exceeded my expectations, staff were very professional and always had a smile on their face, food was delicious, room was spotless and above all, the attention to detail to everything. The moment you enter the hotel, the vibrant colours through gorgeous paintings and the smell just makes you relax and feel happy.. Thanks Sofitel !!

Cons: Nil

Pros: Entertainment

Cons: Being given room on level 1 with not much of a view when we booked room well in advance which was very dispointing

Cons: No wifi

Pros: Food was great, refurbed room was great with a view

Cons: The bed was not comfortable

Pros: Restaurants in the Twin Towns Club are excellent. Easy access to beach.

Cons: The bathroom had water escaping from the shower on to the floor. The kitchen had leaking taps, the dishwasher did not adequately clean. The fridge was noisy. The general cleanliness was marginal.

Pros: I have stayed at several 4 and 5 star hotels and I this a beautiful place and the apartment options are great. I really enjoyed the view and the proximity to the beach.

Cons: I have never in my life been tried like a 2nd class citizen (at a hotel) until I came here. The staff was not friendly didn't answered my questions and I had to ask for things more than once. I will never stay there again unless someone else is paying.

Pros: Absolutely amazing!!! Worth every cent

Pros: Location and facilities

Cons: More luggage trolleys for the harbour tower

Pros: Best I have ever had Breakfast ! Room was kept.clean & comfortable

Pros: Closer to home

Cons: Lift

Pros: Great for the family

Pros: Received an amazing upgrade to a massive room which I wasn't expecting but VERY much appreciated! Pity it was only 1 night. The room was great, balcony, massive bathroom. Bed was great, had a desk as well. Couldn't fault it. The tram is right outside this place so very convenient.

Cons: Not really sure what was in the area but I had a car and was going to meet a friend. Saw the gas station across the road to grab bits and bobs from.

Pros: The breakfast was delicious ,and the location was great too.the staff were very nice.

Pros: Great pool, friendly staff, additional kids program in school holidays, excellent standard of cleanliness.

Pros: Was ideal location and on site facilities for our small family. The option to park secure and safely was great. Taken the kids on the tram for the first time right outside the door of hotel was very convenient. Great size room with a balcony with a good view. Breakfast was delicious with lots of options. Staff were friendly and happy to help. Outside pool area was fantastic, the kids loved it and could have stayed there all day and night. Thank you for the great time!

Cons: Most likely the bed and pillows. Wasn’t a great night sleep but was sufficient.

Pros: room

Cons: location was further away from the main surfers paradise beach

Pros: Great location,staff really friendly and helpful,fabulous breakfast,really spacious room was upgraded to a king room on arrival,thank you to the receptionist for that..would definitely recommend

Cons: There was nothing that I didn't like about this hotel

Pros: The management team keeping on top of it

Cons: Freshness location quality

Pros: The location was great

Cons: The cleanliness was appalling, time to get anything sorted took hours I finally had to head to the reception area just to get fresh towels, they could do with more or new cleaners for the property.

Pros: Loved the location, close to amazing cafes and restaurants with direct entry to Mamasan from the foyer. I arrived at 11:15 and they let me in the apartment early, also allowed late checkout. Staff friendly.

Cons: The pool area was beautiful, but the stuff of nightmares on the school holidays. Around 2:30 everyday it was overrun with children; fair enough as it is a family resort but singles/couples not wanting to hear the sweet screams of young children might be a little annoyed.

Pros: Great location, surprisingly quiet. Very helpful staff.

Pros: Location and facilities.

Cons: Price

Pros: Clean, great room, great location

Pros: Location was excellent and facility was very neat and tidy, and comfortable.

Cons: Not much, it met all expectations.

Pros: It was great to be able to access the apartment from road. Take our things in then drive the car underneath to the carpark.

Pros: Loved the friendly environment and it was only a walk to shops and beach.

Cons: ..

Pros: The unit was nice and clean great location for what we needed and the staff were very helpful.

Cons: There was nothing I didn't like

Pros: 2 Brm Unit was clean and spacious, and got the ground floor one we wanted. Unlimited Wi-Fi. No air-con but there was a breeze going through unit and had ceiling fans.Easy access to car from unit when arriving and departing, as I could park it just outside ground floor unit. Relatively quiet, though it was mid week. ....Manageress was friendly and helpful.

Cons: We did have trouble working the microwave oven and couldn't find the book for it... But somehow got it working. No shampoo or tissues,.

Pros: Reasonable prices, older but very clean and tidy .

Pros: Only stayed 1 night and would certainly recommend it and stay here again.

Pros: Bed was really comfy. Facilities were good.

Cons: Advertised as being close to close to tram 2.5km is not close to tram. Shower very tempermental you would have adjusted to right temperature then all of sudden would go hot or cold without warning.

Pros: Room was big and clean, very close to the beach

Pros: Clean and good location

Cons: Small car park

Pros: Very convenient location. Overnight family stay. Affordable, clean, good accommodation in spacious family room.

Pros: Great location. Shops, cafes, 24 hour store across the road. 5 minute walk to the beach. Bus stop close by to take you up and down the coast. Quiet despite being on the highway, so don’t be put off by that. Air con and wifi worked a treat, fans in the room too. We had very warm weather while staying and we were nice and cool in the room. Bed very comfy. Room clean and nicely presented. Bar fridge and basic kitchen utensils were a great touch for snacks etc. Pool was lovey too. Staff friendly and check in and out so so simple. A basic but friendly and clean motel. Would stay again.

Pros: Value for money

Cons: Nothing

Pros: Location was fantastic, great restaurants across the road and a short walk to the beach. Amenities in the room were good for the price. The crockery and cutlery and small fridge were handy to have however a dish cloth would be useful to help clean up! It's not a bad place at all for the price, we just felt like we couldn't enjoy our stay to the fullest extent as a tourist on holidays!

Cons: The pool and bbq area closed at 730pm but were a challenge access even around 7pm. There were no utensils to cook a bbq so thr caretaker gave us a pair of tongs to use. The patio seating area was also closed after 730pm. This is disappointing as there is no outdoor seating area to sit at your room.

Pros: Location

Cons: How it wasn’t clean after the last person used it ( sticky stuff and straws down the sides of the lounge Tv was not tuned in properly and advised reception but still unfixed when I left 8 days later Reported it to the receptionist on my departure also

Pros: Size and cleanliness

Cons: Nothing

Pros: The location was excellent and the view from the apartment was breathtaking. The facilities were very good - the beds were comfortable (except for the rollaway bed), the bathrooms were in good condition and functional, the kitchen and laundry worked well. The location of Woolworths was very convenient. Small problems like the safe not working and the lack of a clothes drying rack were dealt with immediately.

Cons: The rollaway bed supplied was impossibly uncomfortable. We stayed in the north tower and it was quite a mission to get to where our car was parked - we needed to take two elevators. The crockery was a bit old and mismatched.

Cons: The couches were a bit grotty and dated. Not enough pillows but other than that we loved it and will definitely be back

Pros: Happy with all

Cons: More linen/towels

Pros: Spacious one bedroom apartment, clean and tidy, quiet residence.

Cons: Instructions to car parking could be a little improved.

Pros: The location&view

Cons: Wanted a relaxing break with a spar, spar did not work why did the cleaning staff report that the spar was not working arent they suposed to clean and test

Pros: The location is great, very convenient.

Cons: Saw lice on the bed and a spider crawling on the wall. The pillows are very uncomfortable. Didn't get a good sleep because of the discomfort and the insects. Don't think Ill be returning here again.

Pros: Not once during our stay were we given clean towels or had our bed made or room cleaned

Cons: No room service or general cleaning at all bed was never made we had to wash our own towels it’s- a disgrace

Pros: Location

Cons: How to access the car park