Mision Mazatlan

Very friendly staff. although you need some English at front desk, there was none

Both elevators broken for first two nights, had to use stairs 4 flights. Then one was fixed but wait time for one elevator was brutal. Room many days was empty all day with clean service card on door but maid did not come until 5:30 pm when I was coming back to get cleaned up for dinner, 3 times room never did get cleaned

The staff was very polite even though the receptionist had poor attention to us.

The place is old, under our washbasin was big hole and we could see the tubing. The jacuzzi, the windows, the walls, the elevator, the towels for swimming pool are too old and I believe that the need to replace some things. Just 1 elevator was functional for all the guests so they have to improve their installation.

We loved the location of the hotel. It’s literally right on the beach, has an amazing view, and weather was phenomenal! The staff was very kind, friendly, and helpful.

We didn’t like the language barrier, staff isn’t proficient in English but not to an extent of it being a problem. The quality of work such as tile, paint, etc was pretty bad for the price we paid, and cleanliness wasn’t ideal. One of the elevators stopped working and wasn’t fixed for our whole stay. Place could definitely use a remodel. Advertisement said that breakfast was included but actual required money when we checked it on day one. Our sink was leaking onto the floor but staff fixed it in a timely manner.