Copthorne Resort Solway Park

The location was good

The room wasn’t clean enough, can see dirt on carpet, the bun was broken, the blanket and the sheet are not in white, its dirty. A set of light not working, poor wifi connection. The gym has no air conditioning nor air flow which is not suitable for exercising. Sadly the indoor swimming pool was closed for maintenance and therefore the jacuzzi was closed as well. Kids have been looking forward to make pancake with the machine at the breakfast buffet however it wasn’t there. Was told my the staff that they only do it during the weekend , but it’s school holiday now com’on. We used to love this place and we come on every school holiday. This time the experience is pretty upsetting we will sadly need to consider another accomodation in Masterton for the upcoming holiday.

Nice staff. Good beds. Reasonable price.

Many facilities (e.g. cafe, driving range, indoor pool) were advertised but not in operation. The driveway to our room was in poor condition with large potholes. There was quite a bit of noise and kids were driving around near our room with a quad bike and mini chopper. We could see that the hotel was under renovation, but that would be for the benefit of future clients. Wasn't good for us...