Kenzi Menara Palace & Resort

Our anniversary room upgrade was fantastic. The grounds were very well kept and the not crowded (during late May). This hotel is outside all the action of the city but not too far. Best to make a deal with one cab driver for your entire stay.

The English at this location was very limited with most of the staff outside of the front desk. However, the lady at the activities desk is a real delight and very helpful with directions, advice and negotiating on our behalf with the transportation.

Lovely facilities, staff needs lessons on customer

Rooms and grounds were lovely. Very clean and a beautiful pool.

Staff have no customer service skills. When we asked for things, they were never brought to us. Items are added to our bill that I never ordered and they made me argue for a half hour to prove it wasn't us. Service at meals is very slow and often non existent (we had to often get our own coffee despite asking multiple wait staff).