Castilla Guerrero

Facilities are ok. Staff at reception was very deceiving. They were just focused on getting some chunk of money for parking the car either at a public place or another parking of their "friend" as the receptionist said. There was nothing like "hola, buenas noches, bienvenidos al hotel Castilla". They insisted to choose the two parking suggestions (one option 25 euros and the other one 15 euros). My response was that I will figure it out. They kept insisting for me to decide. It was very aggressive and rude. I proceeded to go upstairs to drop my luggage. On my way out, the receptionist, a guy, asked again. I told him that I was on my way to have dinner. He and a lady at reception persisted that they needed to know 'now'. It was very pathetic! It was more important for him to have made the parking decision than to offer places where to dine. I dare to say that it was obvious that the hotel gets some kind of commission. I ended up parking in the street (very safe) one block from the hotel for only 2 euros (street parking meter starting at 9 am)

The Staff. They need costumer service training. Saying good evening, smiling, and welcoming clients should be the very basics.