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|"Great breakfast, very good location."||(in 42 reviews)|
|"Location and great breakfast included!"||(in 20 reviews)|
|"Attentive Staff and quite central."||(in 27 reviews)|
|"Room was cold no heating possible"||(in 22 reviews)|
|"Staff customer service."||(in 4 reviews)|
|"Tiny room, very overpriced, utilitarian decor in room, very average customer service"||(in 4 reviews)|
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Services and facilities
the rooms were a bit old, the hotel needs reinovation
The Hotel was excellent, I would certainly stay again. Very comfortable and clean and always a taxi waiting out front.
The only negative point was when lots of Guests were waiting to check in or check out, that usually only one person was serving and other staff members were busy with their computers but not helping. That happened to me at check in, I had to wait at least 15mins to get my key.
Friendly and helpful staff, fantastic breakfast, nice area close to shopping and metro.
Everything was fine except the air-conditioning system. We couldn't sleep at night because of the warm. That was unacceptable for a 4 star hotel.
Definetaly the air-condition system.
Located in the central and elegant Barrio de Salamanca, one of the most luxurious and distinguished parts of Madrid. Built in 1975, this is one of the most iconic hotels in Madrid. After a comprehensive renovation, the hotel has been returned to its former glory, with spacious and bright public areas which encourage guests to linger and enjoy the hotel.
based on 266 reviews
Value for money
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Reviews about Melia Madrid Serrano
Most popular landmarks
- Lazaro Galdiano Museum 183 m
- Museo Sorolla 0,6 km
- Puerta de Alcala 1,7 km
- Plaza de Cibeles 1,9 km
- Las Ventas 2 km
- Museo Naval 2,1 km