Hôtel Victoria Lyon Perrache Confluence

The room was nice.

I wish to file a complaint. I clearly wrote an email explaining that safe parking was necessary and to ask for a baby bed. I was told that this request was agreed to and that These requests are quote ‘ We are pleased to let you know that the accommodation has confirmed they will be able to arrange this for you. There will be no extra charge for this request.’ However when I arrived, the parking was some distance away and I was told that I should not leave my belongings as it was not secure. Further upon walking back to the hotel shortly before midnight after a 12 hour drive, with a crying baby, frustrated partner, my dog and myself, I was told that there was no such baby bed available. I was told that I requested it too late. Again, I had received in writing that I would be provided with one. It was such a struggle to go back to the car and dog out the bed and return, that we decided to try without. However the baby would not sleep. I went back to the car at 1:30...and by 2:45 the baby finally stopped crying and decided to sleep. 4 hours sleep is always fun. On top I was charged nearly 20 euros for the parking (what is stated on their website...but only in the fine print of course;). I absolutely wish to be compensated for what was very unprofessional practice. Money wasted. Frustrated. Wish I went somewhere else!!