All reviews
Housekeeping and spa staff were excellent.
Entire "resort" area unusable. Most pools closed. Those that were open were choked with diesel exhaust and unimaginable jackhammering between 9 to 5 every weekday. Even the spa quiet area was affected. All adults-only areas closed without notice. We spent extra money to stay here. We could have had more comfort for less money staying in a van on the beach.
It was a perfect getaway!
Rooms are beautiful but small.
The staff at the Westin Maui Resort & Spa, Kaanapali was professional, courteous, sympathetic, and attentive. They did a great job in resolving the issue that Getaroom.com [which Kayak.com outsourced to] created.
I'll have to think twice when making a reservation through Kayak.com. When I made my reservation, Kayak.com outsourced the reservation through some 3rd party vendor that I had never heard of before...Getaroom.com. I should have trusted my gut instinct and not gone thru either. When I arrived at the Westin, the staff informed me that I had no reservation on file. So I called Kayak.com, whose automa...Read more
I saw reviews about the spa in travel & leisure magazine. And it and the staff met expectations. They were amazing. Also, the hotel itself is beautiful!!
The restaurant staff and the guys selling the Maui Jim sunglasses need some training on customer service. They were pretty rude. I was able to avoid the wait staff by eating else were but the towel sunglasses guys I had no choice.
The resort is beautiful, I had a mountain view (the cheaper rooms) and the view is still amazing. There is a new shopping plaza immediately next door with restaurants and ice cream shops. Great outdoor pools.
This resort is not cheap, which is okay. What is not okay is you have to pay to rent a crappy plastic chair to use when sitting at the beach. And then you have to pay additional money to rent an umbrella. And if you want to sit in a shaded seat by the pool you have to pay for that too. Totally bogus.
Had a wonderful time at the Westin and would go back. The staff was awesome. They had a mini fridge in the room which worked out great for us. You can go snorkeling right off the beach at the Westin. Whalers village is right next door as well.
The only thing we didn't like was that there wasn't a table in the room. There was a desk but not a small table to sit at and eat a little something the two of us.
Love the location and the surrounding facilities, mall, restaurants, etc.
Staff assigned me and my wife a room with 2 double beds for a week long stay in the most romantic place on earth. It was just too bad we could never sleep together the whole week. Ruined the whole trip for me.
The flamingos and swans were absolutely beautiful.
The pool was a little cold.
The Bed! The Adult-only pool area (though the kiddos still managed to sneak in due to irresponsible parents) Proximity to beach Nice shower, but small bathroom area overall
Lack of good food options Loud children in the hallways (maybe consider making some areas of this hotel for singles/couples only?) No fan in the bathroom
Beautiful grounds and facilities. Great service and within walking distance to many restaurants.
Crowded most of the time. charged for many things that were included with resort fees elsewhere such as paddle boards.
