Kuta resorts

Pros: i like everything in W

Cons: Nothing , all was perfect

Pros: Everything specially the breakfast and the pool

Cons: Nothing

Pros: Attentive staff. Clean and modern facilities. Everything you would expect with a W Hotel.

Cons: Perfect as you would expect but going off local rates I can’t understand how the hotel can get away with charging what they do for breakfasts and evening dinners. Extortionate considering the location, my advice would be to eat out during the evening.

Pros: Lingga who ser ef us at dinnet was extra nice. He joked with is and was flexible with our sense of humour. Excellent customer service

Cons: Bath was dirty but staff did try to accomodate our complaint which was great. Only complained as I want rhem to do.better next time otherwise it was good.

Pros: Everything was amazing from the staff to the rooms and the overall experience

Pros: Luxury hotel with great pool friendly staff and good facilities

Cons: Far away Awful wifi service Not knowledgeable concierge or staff about things outside of the hotel

Pros: Breakfast is amazing, seafood dinner was fantastic, spa was great too.

Cons: Nothing

Pros: Everything else, from amazing staff to excellent location.

Cons: It had two building, one was seaside the other was across the street from the first building. Our room was in the second and had to cross the street to reach the building with the beach side and most facilities.

Pros: Everything was super good

Cons: I cannot complain

Pros: Stunning location right on the beach which was quiet and an easy walk up or down to explore other areas restaurants/ shops

Cons: Everything was fabulous

Pros: The beach front pool

Cons: Much of a muchness

Pros: Beautiful location and lovely staff. Very comfortable.

Cons: The poolside food was a bit lacking. There were very few healthy options.

Pros: It’s very close to many shops, bars, restaurants

Cons: The room is a bit smelly and some areas are looking a bit tired could do with freshening up

Pros: Location and the pool are amazing. Very family friendly

Pros: Breakfast was amazing, Pool was awesome, Staff very friendly and polite.

Cons: Pool very full and packed with kids each day.

Pros: Pool area is amazing! Great for all ages Spa treatments are INCREDIBLE! Breakfast had a great selection of food

Cons: Rooms are a little outdated- photos show different Rooms so just be ready to not arrive to the more updated ones. Then again we were only sleeping in so didn’t bother us to much ! We stayed in the deluxe cottage- outdoor shower is nice little touch.

Cons: Our room had an overpowering mouldy smell to it . The pool area is insanely busy . It was quite a let down. I forfeited my money and checked out after 1 night ( fortunately had only booked 2 as a surprise for my son's birthday ) Didn't even get shown to our room just was pointed in the general direction. Was charged for chips not even consumed. I have stayed here 3 times before many years ago but I definitely won't go back

Pros: Good location

Cons: It’s a family vibe hotel. So you wake up to screaming kids

Pros: The food and entertainment was fantastic, the staff were also very friendly and willing to assist in any way. Will definitely be returning with the family!!

Cons: The stay was perfect, i dont have any negative things to say about the hotel or the staff.

Pros: Good breakfast friendly staff good location Comfortable bed

Cons: Mosquitos shower gel & shampoo are low quality

Pros: Location is great, in the middle of everything.

Cons: Room and toilet not clean enough Breakfast buffet was most the same every morning, you get sick of them within three mornings.

Pros: Everything was perfect

Pros: The kids club staff and activities were amazing! Actually all the staff were so friendly and helpful, Great breakfast spread . Beautiful pools and water slide was a hit . . Gardens are gorgeous.

Cons: A bit smelly (drains) in areas ( bits that’s Bali I guess)

Pros: Very family friendly, from the staff to the facilities! Breakfast selection varies from Western/Continental, Indonesian to Indian foods. You can even take away foods from the breakfast buffet for a small charge. The location is perfect for us who wants a bit of seclusion from the main road yet have easy access to it and close to shopping. Love the little sweet details such as new towel arrangement on the bed cover & the welcome gong and drinks. The hotel has 4-6 pools of varying sizes, catered for kids who want to kick and splash to grown ups who want some peace and quiet. The hotel never runs out of activities for hotel guests every hour and every day of the week.

Pros: average. Nothing .

Cons: There was water collection in the shower all the time One evening ...no hot water Room service very poor on Sunday Ocean facing room 3331 is road facing room. No ocean can be seen.

Pros: Location is great, rooms are spacious and clean.

Cons: Booked a hotel transfer for my partners arrival (post my checkin), I reconfirmed it evening prior, but hotel still didn't manage to get transfer, my partner waited for an hour at airport :(

Pros: I loved it and the terrace and restaurants were really nice.

Cons: Nothing just small TVs and didn’t have pay per view but that’s not an issue.

Pros: Very accommodating, staff is very friendly and helpful. Beds are very comfortable

Pros: The staff were very helpful and accommodating.

Cons: Very disappointed that the infinity pool was closed as it’s the main attraction and maintenance should have been scheduled for off season times

Pros: Clean, prime location and very friendly staff

Cons: N/A

Pros: Close to everything and a relaxing resort

Cons: Pools a bit small for the amount of guests

Pros: The roomy rooms with Decent Breakfast.

Cons: No prior notice that the infinity pool was closed during my stay.

Pros: The location, food and was quiet for a central Seminyak hotel. Lovely staff and amazing pool and facilities.

Cons: Hotel taxi/ tour service treat you like a cash cow. They look at you like you are stupid (think used car salesman) and quote extortionate prices for a journey. They also don’t allow other taxi operators near the front of the hotel. I would suggest downloading the blue bird app and calling it to the rear of the hotel! For comparison originally quote 550k for a trip to ubud after haggling for 15mins we eventually got to 350k but by that time they had lost my trust with their patronising laughs. We then ordered a blue bird which cost us 300k including a 20k tip! I’d expect more from a hotel taxi service

Pros: The location is fantastic. The villa where we stayed was so nice and comfortable. Everyone is so friendly and helpful.

Pros: Staff was very cooperative and always greeting the customer with smiling face. Good value for money. Will come back again.

Cons: It is an old hotel. Need maintenance of some of the utilities regularly.

Cons: Walls and doors paper thin. You can hear literally everything. Nightclub Ja’an which is near the hotel had noise levels that were totally unacceptable. Apparently closes at 2am but we were still hearing thumping base at 3:20am. This happened every night of our stay. Not exactly what you’d call a pleasant experience. Better places too stay.

Pros: Great location, hotel was beautiful, friendly staff, wonderful spa

Cons: Very close to a club, music booms at night. The service charge/tax quite expensive in the hotel

Pros: We were close to the pool and very close to shopping. The staff were very good

Pros: Simply the best

Cons: The best

Pros: Big open room in the suite Good comfy bed Aircon Worked well Very happy & friendly staff

Cons: The main thing that really upset me and that I have an extremely negative attitude towards this property is that I had paid for 12 nights. I found out on my 9th night that I had good friends staying in Club Med Nusa Dua (30-40 min drive away) that I had not seen for a long time. I asked for a favour to refund my final 3 nights so I could spend it with my friends... They said no, as their hotel policy is refund for emergency only. I have travelled full time for the last 5yrs and when I rarely ask for consideration, it’s given by other establishments but not The Haven... I said because of this, I will never return again (& I won’t after my 2nd time staying there). A hotel that is purely occupied with money and not the person doesn’t deserve support... I was happy to have already to have paid the 9 days, I just wanted the other 3 days refunded. Because they refused, I could not afford to just throw away $500 and then pay extra to stay where my friends were, therefor thanks to The Haven, I did not see them!!!! Next.., Mosquitoes kept coming in the room somehow even though I was keeping the doors always closed & spraying the room frequently and also had 3 electric mosquito plug ins Hot water ran out very quickly in the shower Room was metres away from the breakfast area so you heard every single clunk & clink Appliances weren’t there, they needed to be asked for (never in a suite room before for me) I will never be back here ever again because that’s my policy!!