The Ritz-Carlton Kuala Lumpur

The staff was very helpful and professional

The facilities were old, access to room was not convenient . location is not the best. when you book a suite in the Ritz you expect a lot more.

Not your typical Ritz Carlton service. Staff seems a bit jaded, some need training Overall the staff needs to be learned finesse- they are rough in their behavior and some lack in personal hygiene. The guest room is really comfortable and lovely- the restaurants lack atmosphere.

Mainly staff / service. Lack of training, finesse and some lack personal hygiene

Nothing special. Definitely not recommended.

The breakfast was extremely poor. We had early check in but the whole breakfast was not ready until 6:30 while they promised to have everything ready by 6:00.

The size of the room. The only staff who met the high standards of Ritz was Sally Cheah (?) running the first floor and the afternoon tea in particular. Brilliant personality made my son very happy what was much and much appreciated. Life classic music band (performing "baby shark" for my son) was great too.

Almost everything: ants everywhere in the room (28th floor!), very strange and illogic housekeeping, tasteless breakfast, general staff attitude, poor swimming pool area (had to go to JW Marriott instead), poorely located kids room, no real kids' menu available. The rooms in general are long overdue for maintenance and pest control.