The Pacific Sutera Hotel

1 Sutera Harbour Boulevard, Kota Kinabalu 88100, Malaysia
+60 8831 8888

Cheapest
rate per night

8,2

Excellent
based on 975 reviews
The Pacific Sutera Hotel - Kota Kinabalu, Malaysia
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
Agoda.com R2 032
Hotwire R2 060
KAYAK R2 177
Agoda.com
Hotwire
KAYAK

Good to know

Value for money 7,5
Distance to city centre 2,1 km
Location rating 8,6
Nearest airport Kota Kinabalu
Distance to airport 4,1 km

Rooms

Check-in
Check-out

Deluxe rooms

R2 032+

Photo
Bed type
Provider
Nightly base price
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Unknown
R2 032 per night
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Unknown
R2 060 per night
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Unknown
R2 177 per night
IMAGE
Unknown
R2 409 per night
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Unknown
R2 593 per night
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Unknown
R2 760 per night
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Twin bed
R3 187 per night
IMAGE
Unknown
R3 191 per night
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Unknown
R3 500 per night

Double rooms

R3 085+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
R3 085 per night

Reviews

Pros

Cons

Traveller rating

133
99
21
6
0

Time of year

Traveller type

Show reviews that mention

+
bit old in 111 reviews
buffet breakfast in 76 reviews
close to the airport in 20 reviews
club lounge in 12 reviews
facilities are good in 25 reviews
free drinking in 2 reviews
good hotel in 65 reviews
good location in 49 reviews
great place to stay in 12 reviews
loud music in 10 reviews
lovely setting in 6 reviews
magellan in 9 reviews
private beach in 9 reviews
room is so big in 97 reviews
room service in 37 reviews
sea view in 77 reviews
shuttle bus in 8 reviews
smoking room in 14 reviews
staff were friendly in 127 reviews
swimming pool in 130 reviews
  • Good
    Oct 2019
    7,5

    The pool is fantastic and usually no problems getting a lounger. Had several great dinners at Cafe Boleh and absolutely excellent service from waiter Josdie, he is a huge asset to the resort. Overall staff were very good and friendly. Fabulous cocktails (best pina colada ever). Lovely, large and refurbished rooms. Very convenient having boat access to islands from resort. Lots of facilities (restaurants, movie cinema, swimming pools, billiards/table tennis/tennis/badminton, bowling alley...).

    It's pretty busy, so lobby area and breakfast buffet a bit of a madhouse at times. They ran out of pool towels twice in the time we were there which was very annoying and impractical. It's a long walk back to the room for a bath towel and why should you have to? That is happened once was bad, twice was unacceptable (I emailed but did not get a reply). One night a car alarm went off at around 10:30pm and was blaring for over an hour, keeping everyone awake. It went off again at 6:45am the following morning which woke everyone up and this went on for 75 minutes. Breakfast was really average, and every day (we were there 6 nights) there was problems with the coffee machines, at least one (usually more) not working. Difficult to find some of the facilites initially e.g. bowling alley - some signage would be useful as well as info on opening hours and pricing. No bath towels in one of our rooms upon arrival, and no hand towels in the other. Had a couple of spa treatments, they were okay but nothing special and quite pricey. Access to outside area is not great (poor indoor/outdoor flow).

  • Okay
    Oct 2019
    4,6

    The Sea View which I had booked & almost didn't get.

    No value for money. Mediocre service n not up to par quality of food. General cleanliness sorely lacking.

  • Okay
    Oct 2019
    5,0

    The Sea View.

    1. Bad Check in Experience. A) Check in experience was well below par for a Club Floor room. Room was not a Club Twin as requested. Was upgraded to a Jr. SUITE without a Twin beds. Had to wait for a Twin room for some time. Stressful check in experience. Booked Sea view. No sea view available had to wait for sea view room to be vacant. B) Service is horrible. Staff not attentive. No managers or supervisors monitoring Staff constantly had to be called for service. C) Food quality & selection is poor. For the price paid :No value for money. Worse Club Cocktail hour ever experienced. D) Lounge full of mosquitoes n staff could do nothing. Bitten all over while drinking bottle of wine. E) Cleanliness of property. The small beach & surrounding waters was dirty. Had rubbish floating in water ect. Pool side Cafe. Staff didn't clear fast enough even though not busy. Pigeons attacked leftovers on plates left uncleared. Huge mess of food bits all over courtesy of the pigeons. Staff not attentive or service oriented. Property needs better maintenance & upkeep.

  • Good
    Oct 2019
    7,5

    Hotel guests have access to the Marina Country Club.

    The hotel is refurbishing their rooms, but our room is still the old one, so it's little run down. The selection of food in breakfast is limited in the club lounge.

  • Good
    Oct 2019
    7,5

    Badminton and workout!

    too many Korean people, noisy

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About

Overview

Located in Kota Kinabalu (Downtown Kota Kinabalu), The Pacific Sutera Hotel is within a 5-minute walk of Sutera Harbour and within a 5-minute drive of Sabah State Mosque. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8,2 Excellent

based on 975 reviews

8,3

Cleanliness

8,3

Comfort

8,4

Staff

7,5

Value for money

Check in

14:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Business centre
Car hire
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Game room
Spa
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-conditioned
24-hour front desk
Night club
Safe
Sauna
Free parking
Playground
Pool table
Private beach
Designated smoking area
Storage available
Terrace/Patio
Lift
Massage
Laundry facilities
Golf
Child pool
Hairdryer
Cable or satellite TV
Babysitting/child care services (surcharge)
Free Internet
Pets not allowed
Indoor tennis
Wedding services
Outdoor tennis
Coffee shop

Photos

The Pacific Sutera Hotel - Kota Kinabalu - Bedroom All photos (35)
The Pacific Sutera Hotel - Kota Kinabalu - Banquet hall Banquets (2)
The Pacific Sutera Hotel - Kota Kinabalu - Bar Bar (2)
The Pacific Sutera Hotel - Kota Kinabalu - Bathroom Bathroom (2)
The Pacific Sutera Hotel - Kota Kinabalu - Beach Beach (1)

Location

Most popular landmarks

  • Sutera Harbour 0,5 km
  • Masjid Negeri Sabah 1,2 km
  • Muzium Sabah 1,6 km
  • Pantai Tanjung Aru 2,2 km
  • Centre Point Sabah 2,2 km
  • Pasar Besar Kota Kinabalu 2,8 km

Getting around

Kota Kinabalu 4,1 km
Labuan 115,8 km

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