Taj Malabar Resort & Spa, Cochin.

From the moment we arrived we knew we had selected a great place to spend a week. The welcome given by the doormen and reception staff was excellent. Whilst being shown to our room the receptionist explained where everything was including opening and closing times. After unpacking we decided to take advantage of the complimentary afternoon tea and sunset boat ride. A super introduction to the area surrounding our hotel. The next morning at breakfast we were asked by our waiter Sojan if everything was ok and I happened to mention that we were a little concerned about the noise outside below our room with tour coaches coming and going both late at night and early morning with their engines and A/c running. 10 minutes later he said we were being moved and if we went to reception after breakfast they would show us the alternatives. Amazing response from that member of staff. Our old room was 106. We decided on 510 which was an upgrade on our booking but there was no extra charge. The position of the hotel is at the end of Willingdon Island with views towards Fort Kochi, Mattancherry, Vypeen and Ernakulam with a collection of vessels passing throughout the day. We didn't feel isolated as there were ferries nearby to take you to all the places mentioned above with a ready supply of Taxis and Tuk Tuks. The hotel also provides a free ferry from its own jetty to Mattancherry daily at 10.00 returning at 14.00. The gardens whilst not extensive were beautifully kept. During our stay the swimming pool was not open which we were informed about prior to our arrival but arrangements were made with another hotel and transport was organised. There are 4 different restaurants to cater for all tastes, all the food we ate was excellent. Most evenings we would have a pre dinner drink in the bar with a pianist playing and an hospitable barman. We arranged through the travel desk a trip to the backwaters which was excellent.

The daily cultural show. Needed explanation.

We had breakfast a dinner at the hotel and was very satisfied with the food and service.

I had booked this hotel via booking.com confirmation no. 3286320023 for the rate of $951 for 5 nights. I was charged by the hotel $1130. I had asked them to cancel my original reservation since the rate of booking.cm was better. It was after my return that I realized that they had charged me more! Please let me know what I need to do now.

Amazing service. Friendly staff.

Very welcoming and excellent service

Nothing