Good to know
|Distance to city centre||6,9 km|
|Distance to airport||21,1 km|
Time of year
Show reviews that mention
|bathroom door||in 6 reviews|
|commands||in 2 reviews|
|excellent staff||in 46 reviews|
|good breakfast||in 9 reviews|
|great location||in 21 reviews|
|location friendly staff||in 6 reviews|
|poor service||in 12 reviews|
|reception staff||in 5 reviews|
|room tv remote||in 4 reviews|
|rooms are spacious||in 18 reviews|
|sheets and towels were not clean||in 14 reviews|
|wash basin||in 6 reviews|
Cleanliness & Breakfast
The property is costly compared to the deals in Chennai. Maintainance work goes everywhere around this hotel. There is a market on the back/side of the hotel and the smell is an issue. Location of the Reception is hard to find. Overall not value for money.
Cut the price, take actions to remove the smell from the market and the drain nearby.
Proximity to the location where we had to travel. Good Breakfast.
Concierge was professional and polite. Room cleaner was professional and polite. Reception at check-in was lethargic and a rumpled mess. The man cooking eggs at breakfast was the only person who seemed to know what to do and how to do it- the rest of staff were just chaos.
There was no tea station in the breakfast and it was difficult and confusing to try to obtain tea. Grounds are poorly kept, furnishings are out of date, damaged, and looking bad. Window in room was held together with lots of tape. There is a ton of construction happening around the hotel between the Metro line being added and the textile mall being built next door- the room was never quiet- and although this was not the hotel's fault, there was no indication of the loud and continuous construction in the area on their website. The construction made it impossible for taxi drivers to pick up and drop off, which wasted a lot of time and money trying to do routine things (like several hundred rupee's fees on taxis trying to figure out alternate ways to reach the front door and half an hour of that non-sense). While I was in reception waiting for the taxi, several families tried to order cake from the cake display, but it took so long in each case for someone to arrive to give them their order that people just left or ran out of time waiting for the cake to come- and no prices were displayed. One family finally got some cake, but it took the majority of half an hour to sort, which seems really pathetic. Reception is not air conditioned, so it is humid and uncomfortable to wait there. The bathroom in the room was also moldy around and under the sink area. The bathroom stank badly of smoke, although I made a special request for non-smoking room only. This was nauseating. There was no fitted sheet on the bed, so while you slept you became a mess tangled in loose sheets. All in all nothing about the facilities or the experience was 4 star- or even 3-star.
I dint like any of the aspect of the hotel. The service was very poor and extra charges were taken further to the price mentioned.
The food was pathetic and very costly. The room was untidy and not at all comfortable. The prices were charges more than what was mentioned in the booking.com site.
With a stay at Gokulam Park in Kochi, you'll be connected to the convention center, within a 10-minute drive of Lulu Mall and Jawaharlal Nehru Stadium. Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
based on 2 078 reviews
Things to know
- Clean rooms
- Great menu
- Friendly service
- Friendly atmosphere
Policies vary by room type and provider.
Reviews about Gokulam Park
Most popular landmarks
- Durbar Hall Art Gallery 2,9 km
- Mattancherry Palace 5,2 km
- Paradesi Synagogue 5,3 km
- Jain Temple 5,3 km
- Spice Market 5,4 km
- Chinese Fishing Nets 6 km