Casa Marina Key West, A Waldorf Astoria Resort

Very friendly staff

Everything very bad conditions for the price

Location

The hotel needs a total update it’s tired and old

Casa marina needs upgrade

Friendly staff all encountered

Beach was dirty with plastic cups all over fishing net washed up on beach not removed piers damaged beach equipment old rooms cold in furniture not inviting landscaping not kept up jet ski's for rent in rough shape.

Gorgeous location, terrible customer service.

Beach and pools are great. Staff on the beach that set us up in our cabana was great, the only positive staff experience we had.

Front desk couldn't find our third party reservation so gave us an ultimatum of leave and try to get our money back or stay in a handicap room at current rate. Also told us never to book through a third party...then why do you participate in those sites?! 5 minutes after we were in our room they called and said, oops we found it you're good. Meanwhile charged us $200 to open credit card even though we had prepaid through 3rd party the charged our card another $330 the next day which they could not explain. In fact when i called down to front desk to ask for an explanation they said they were really busy with guests, but would try to assist. I laughed. They then just said it would be refunded at check out with no explanation. Room had dead fruit flies everywhere, it's Florida, I get it. We live here, but I asked the front desk to have someone come clean them up and no action was taken. We made the best of it, always do, but they will not get repeat business from us.