Karpacz hotels in Płóczki

Pros: Excellent staff, beautiful pool great breakfast

Pros: Very good breakfast and dinner in the evening

Cons: No Air condition, no mini bar in room

Pros: Excellent breakfast spread! Room was large and comfortable. Great bathroom.

Cons: Tried to book a spa reservation and no one could help (I was told to call back multiple times, as the receptionists did not speak English).

Pros: The setting was serene, staff was helpful. Room was comfortable and roomy. Balcony was a nice touch.

Pros: In general our stay was great and would recommend for weekend relaxation. Delicious and rich breakfasts, large pool, very comfortable bed, very clean everywhere, good location, nice atmosphere.

Cons: We had massage for a couple De La Mer - it was rather average and wouldn't recommend it, especially with that price. Dinner was nothing special, could be better for that price, would recommend to go out. Jacuzzi could use some freshening.

Pros: Lady on the main reception tried her best, she is a great in what she is doing and she is not missing the human touch. Rooms were clean and the cleaning lady was polite. Breakfast was OK.

Cons: Living in Poland for 3 years, the first time I faced intolerance and rudeness...was in spa at the hotel konradowka. Entered the spa territory together with my family, we heard an extremely loud discopolo music, spa was occupatied with ill-mannered drunk guys. They pissed all over the recreation teritiry. That was disgusting smell! When I asked a lady, working in the swimming pool what's going on, she answered that if I'm so demanding, she can clean it. But the biggest shock was a guy on the spa reception! When I asked him in polish to deal somehow with it, he unswered me only that's its not his business! Then he added that I do not use the polish words correctly and went away. He was talking in extremely rude way. To be fair, I have to add that other crew members were polite, I escaleted the situation and the lady on reception and the manager tried to save the situation in any possible way. I would advice the owners to pay attention to the most important in the hospitality business - to the people working in your hotel. You may offer the best location, prices and food and make that all with love...but if someone, like that guy I met in spa is representing you...all your input does not make sense - just the matter of time and he will destroy the business. He just betrayed your team and your trust. I have bad impressions about the hotel only because of him and the cleaning lady/ lifeguard in spa. My parents are visiting Poland for the first time, and I am extremely sad that they met those people shaming not only the hotel, but the entire country. I really hope you will resolve the case! Adding photos, what should be also fixed/improved.