Cheya Gumussuyu Residence

Balkony with view to Bosphorus sea

I have booked the Deluxe 2 bedrooms Apartment for 5 nights for a family (4 persons). We are very disappointment - dissatisfied with this reservation because of the absence of several facilities. From the first day we noticed together with the hotel employee (Mr. Kenan Besli) that there were only two body towels, and two face towels for 4 persons, half a roll of toilet paper for 4 persons, one small body soap for 4 persons, no shampoo, no conditioner, no bottle of water, The employee promised that he would send us all that we need for 5 days, - as I mentioned above and one more extra key - in a few hours until 14:00 on the same day. But finally nothing was sent to us. After 2 days I sent a message to hotel employee to remind him to send all that we needed. So far the hotel did not sent anything.... It was too difficult for us without towels for so many days. The rest facilities we bought. But to be fair,  the hotel responded positively to my request for early check-in and later check-out.

Was big enough

The location was too bad specially for old people as it was so down with a lot of stairs My parents requested to change the place and the person there promised to give them better place within 2 days then he never show up for the 10 days The cleaner coming every 3 days not daily and they don’t change the bedsheet and towels Honestly got shocked cause on pictures looks amazing apartment but in real was the opposite

The view is beautiful

There was a bad smell coming from the kitchen sink, the apartment needed to be much cleaner, Wifi always goes off, hot water for the first 2 days wasn’t working.

View from room was nice

The property photo upon booking were not the same as the room we got. The property didn’t provide any cleaning products and the products provided upon request were quite dirty and old. The apartment was accommodating 5 people but the living space was only suitable for 2. The shower floods at the bottom when you shower which means your washing your feet with dirty water. It takes a long time to drain so showers have to be spread out throughout the day. The towels are old and need to be replaced.