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Value for money
Distance to city centre
Distance to airport
|"Great place to stay."||(in 3 reviews)|
|"Very nice and clean."||(in 4 reviews)|
|"Great price for an amazing hotel!"||(in 17 reviews)|
|"tv hanging crooked on wall"||(in 4 reviews)|
|"Parking is horrible"||(in 7 reviews)|
|"Guests huddled in lobby until 1:30 am and left to fend for ourselves."||(in 2 reviews)|
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The hotel is really nice and very close the airport with shuttle service for added convenience.
Staff was incredible and my stay was great! The only thing which is expected is I could hear the incoming planes to the airport
I had to catch a flight, so I just had coffee. Everything was fabulous. I wished I had gotten there earlier so I could have enjoyed the hotel more. The bar was great with lots of local craft beer on tap and they had great food.
I was able to secure a room in short notice due to a flight cancellation. All I had with me was my purse, not even toiletries. But the room provided everything I needed, and then some. The bed was SUPER comfy, just what I needed after am overseas flight. Room service was professional, quick, and the Texas Dip and Cabernet hit the spot. Thanks for the free bottled water in the room and the complimentary lavender oil too! These were perfect details that ,many other hotels overlook. I enjoyed lounging by the rooftop pool the next morning after a delicious breakfast of perfectly prepared breakfast foods. Bonus - Chelsie at the front desk gave me great recommendations to kill a few hours after I checked out. She stored a shopping bag safely and securely (of Belgian chocolates - very important) while I went on my excursion. She was warm and friendly and made me feel comfortable in a new city for a short length of time. Thanks for a great layover experience! Made me want to visit Dallas for its own sake sometime.
Horrible horrible customer service and fiollow up
I had always thought that the Westin was a nice hotel. Customer service was supposed to be first priority. Upon arrival at this hotel it was very nice. One of my stay was complete, as I had to stay two days here. I checked out and a couple of days later I noticed three separate incidental charges on my credit card which should have been refunded. I contacted the hotel several times and got the runaround. I spoke with someone By the name of Misty Kinnard Who is the who is in the accounting department who totally gave me the runaround. She told me that my account would be refunded but I was charged an additional time for incidentals. I contacted Misty again who refuse my phone call several Times. When I called back numerous times I was never responded to. I had to finally get transferred to the accounting supervisor told me that I would be refunded it is been over a week now and I still have not been refunded $321, which is three separate charges for incidentals. I was told by the accounting manager that he apologized it would help me as much as he could but I am still waiting. I will never stay at this hotel again because the Westin is supposed to be about customer service and I could have stayed at the motel 6 and receive this type of service.
Excellent front desk and the rooms are amazing!
Settled deep in the heart of Texas, The Westin Dallas Fort Worth Airport welcomes you to a refreshing getaway. The moment you depart Dallas Fort Worth International Airport in our complimentary shuttle service, you'll be enamored by our thoughtful amenities. Find your sanctuary in our tranquil, pet-friendly rooms where luxurious bedding, flat-panel TVs, high-speed Wi-Fi and in-room spa services will help you switch paces and relax. From a coffee house to a casually elegant restaurant, our hotel offers an array of dining options to satisfy your hunger. If you're planning a sophisticated social affair or a business conference in Irving, you'll be delighted with our versatile event venues including an incredible ballroom. While you're in the area, explore popular destinations such as Globe Life Park, Toyota Music Factory, Grapevine Mills and Hackberry Creek Country Club. Whether you're here for a brief layover or an extended business trip, The Westin Dallas Fort Worth Airport will empower your travels.
based on 826 reviews
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Reviews about The Westin Dallas Fort Worth Airport
Most popular landmarks
- DFW Founders' Plaza 4,7 km
- National Scouting Museum 4,9 km
- Las Colinas Symphony Orchestra 5 km
- Las Colinas Medical Center 5,1 km
- Irving Convention Center at Las Colinas 7,4 km
- Four Seasons Resort and Club Dallas at Las Colinas 7,9 km