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Need to improve customer service experience and also onboarding experience

Everything was a nightmare from the long boarding right up until they lost my luggage. Worst flight ever.

This airline didn’t provide anything for us despite it being a 13 hour flight. Only drink included was water (everything else extra), no meals, no snacks, no earbuds, no pillow, and no blanket. Never again!

I flew round trip on “Iberia”. 4 flights and I never took an Iberia plane. They put us on a budget airline transatlantic.

I will not be leveraging Kayak again to book flights or hotels. My experience in trying to get an issue resolved was near impossible as I got bounced around from one company to the next; I called AA, Kayak, Iberia, ChatDeal and nobody was able to help me get checked in on my flight back home. It was only when I got to the AA checkin desk at the airport that they worked for an hour to get me checked in - AA in person customer support was amazing and they were able to correct for all the issues with this Kayak/Chatdeal booking. This booking was a mess - when I went through Kayak - I thought I was booking with British Air - then I got Iberia and AA - Iberia never even picked up the phone or called back - AA couldn't work with us at the onset b/c Iberia was the partner and they didn't have access to their records. Then I called ChatDeal and they told me that Iberia's servers have been down for over a week that's why the non response. Kayak booking with untrusted partners has led to a lost my trust and I will not be returning. However, I will be booking directly with AA again b/c of their customer support was great. Thanks for making such simple checkin processes so v. complex - never in my history with Kayak has this happened before and I will not let it happen again - by just not using you again.

Pay extra for snacks, no water for free. No WIFI working on flight. Better leg room on this flight.

Pay extra for food. Unable to select our own seats. Very limited leg space.

Completely impossible connection- especially with delays. Ticket issue online was a nightmare

American Airlines is the worst. Every time I’ve flown with them, there’s constant delays or cancellations. This particular flight was delayed four times

Luggage did not arrive to Budapest.

Ridiculously long check in process. Late leaving. Luggage did not arrive at final destination. This after a delay in 1st half of trip caused us to arrive 14 hours late (the next day) to our destination. Staff refused to let us board our connecting flight even though it was 20+ minutes from taking off, offered no apology, and provided almost no help to resolve our situation other than sending us to the WRONG place to ask for help.

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Extremely small , very uncomfortable flight. We didn’t get pre ordered meals or drinks . Staff was pretty rude and extremely unhelpful

You have a law suit coming your way

My checked baggage (which we had priority boarding for, so that I wouldn't have to check it) is missing somewhere between Tangier > Madrid > Dublin. Not satisfactory.

Pilot was good. Internet is worst ever.

Internet in the plane is terrible:((

There were no individual air control for the seats so there was very little moving air throughout the entire flight. My entertainment system froze for twenty minutes of the flight. The check in process was slow and inefficient. The food was bland.