Royalton, Hyderabad

None

Pathetic hotel to stay.... Very poor staff responsibility... The AC didn't work whole night.... The electrical connections are poor due to which u will get mild Electrical shocks due to poor ground... N in spite of no AC whole the hotel didn't have the courtesy to be sorry and even offer offer to counter. Over all I don't suggest this hotel to other and even booking. Mom should take responsibility of checking out their hotels/ vendors before posting them on their app or website

Before acrepting booking they should raise their concerns to avoid any confusion at reception

Asking several questions even after provide required documents (ID proof + marriage proof) 1 star hotel only

Spacious Room,

Check In : First impression is always best Impression. As soon as arrived in hotel reception staff attitude was not pleasant. Despite of giving booking Special Instruction as arrival between 9 am to 10 am, Staff took one hour to allocate the room. Since was traveling with Family it was asked to wait for 1 Hour. Room: booked for 3 guest, Room had only 2 Beds. Requested for additional bed where in later provided a floor Bed with 2 blankets . There was no proper House Keeping Staff to put the same properly in Room. We did it ourselves. Inside the room: Bed Spreads had Stain Marks , and we were not able to call and show the Hotel Staff. When we Check out from hotel our side few small coffee drops fell on Bath Towel, Hotel Staff was asking us to take the Bath Towel and they charged 500/- for the Towel for small Coffee Spill Over. This can be removed using a dry wash as it was our kids mistake when having coffee at morning time inside the room. We also mentioned the same during Check Out. But Staff Was not accepting to take for dry wash and asking us to take the bath towel and he said he is going to charge 500/- which was not a fair deal. If we did not accept the mistake and not told then he could have did so. When we are fair in our transaction he could have accepted it for Dry Wash. Even we did not asked or shown to them provided bed sheet dirty marks which had during the stay. Both Days Hot water service enabled after calling the house keeping. Over All Staff behavior is not satisfactory during the check out Time.

Better staff guest relationship

Staff not so courteous