Guest reviews
Overall rating
7,4
Good
Based on 3 835 reviews
Cleanliness
8,6
Comfort
8,9
Pickup/dropoff
7,4
Value for money
8,3
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
-
3,6
Pros: Drop off very easy
Cons: Didn't have the car I reserved available because they overbooked and a "glitch" in their system (bull). Was forced to pay extra for an "upgrade" to rent, unless I wanted to "wait around" for when a car would show up. What's the point of reservations then!?
review from
-
8,0
Pros: Yes, very friendly and helpful. Very good experience
review from
-
6,0
Poor Customer Service
Cons: After driving an hour to get to the car rental outlet, when I arrived to pick up my economy car, they told me that they had no cars and suggested that I drive to Auburn, about another 45 minutes away. I was stunned as I only made work appointments in SF for the next day based on having a rental car. They did not call the Auburn outlet to see if they had cars. Eventually they gave me a van but they charged me an extra $12 - $14 / day for the van. I called Hertz about this and they said I needed to talk to the Hertz outlet and they could adjust the billing. The Hertz outlet said they could not/would not adjust it. Additionally the van got about 25 miles to the gallon rather than 35 mi to gallon. When I returned the van and tried to talk to the manager about it I was met with a brick wall. Won't go there again. Very unhappy. I have rented from them 4 or 5 times in the past. Too bad.
review from
-
10,0
Pros: It was quick and easy I was in and fast
review from
-
3,6
Pros: Drop off very easy
Cons: Didn't have the car I reserved available because they overbooked and a "glitch" in their system (bull). Was forced to pay extra for an "upgrade" to rent, unless I wanted to "wait around" for when a car would show up. What's the point of reservations then!?
review from
-
6,0
Poor Customer Service
Cons: After driving an hour to get to the car rental outlet, when I arrived to pick up my economy car, they told me that they had no cars and suggested that I drive to Auburn, about another 45 minutes away. I was stunned as I only made work appointments in SF for the next day based on having a rental car. They did not call the Auburn outlet to see if they had cars. Eventually they gave me a van but they charged me an extra $12 - $14 / day for the van. I called Hertz about this and they said I needed to talk to the Hertz outlet and they could adjust the billing. The Hertz outlet said they could not/would not adjust it. Additionally the van got about 25 miles to the gallon rather than 35 mi to gallon. When I returned the van and tried to talk to the manager about it I was met with a brick wall. Won't go there again. Very unhappy. I have rented from them 4 or 5 times in the past. Too bad.
review from
Other suppliers in Yuba City scored
Where can I find Hertz hire cars in Yuba City?
338 Garden Highway, Hertz car hire
Address
338 Garden HighwayPhone
+1 530 671 8470FAQs about hiring a car from Hertz in Yuba City
How many car hire locations does Hertz have in Yuba City?
Hertz has 1 car hire location in Yuba City. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Sacramento Intl Airport (SMF)?
Yes
Does Hertz offer shuttle or airport pick-up services from Sacramento Intl Airport (SMF)?
Yes