Guest reviews
Overall rating
7,4
Good
Based on 3 838 reviews
Cleanliness
8,8
Comfort
9,0
Pick-up/Drop-off
7,3
Value for money
8,5
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
2
1
1
1
0
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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8,8
Pros: Car was clean, good gas mileage
Cons: Informing me of large $200 deposit and staff was kinda rude with the Lysol.
review from
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3,6
Pros: Drop off very easy
Cons: Didn't have the car I reserved available because they overbooked and a "glitch" in their system (bull). Was forced to pay extra for an "upgrade" to rent, unless I wanted to "wait around" for when a car would show up. What's the point of reservations then!?
review from
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8,0
Pros: Yes, very friendly and helpful. Very good experience
review from
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6,0
Poor Customer Service
Cons: After driving an hour to get to the car rental outlet, when I arrived to pick up my economy car, they told me that they had no cars and suggested that I drive to Auburn, about another 45 minutes away. I was stunned as I only made work appointments in SF for the next day based on having a rental car. They did not call the Auburn outlet to see if they had cars. Eventually they gave me a van but they charged me an extra $12 - $14 / day for the van. I called Hertz about this and they said I needed to talk to the Hertz outlet and they could adjust the billing. The Hertz outlet said they could not/would not adjust it. Additionally the van got about 25 miles to the gallon rather than 35 mi to gallon. When I returned the van and tried to talk to the manager about it I was met with a brick wall. Won't go there again. Very unhappy. I have rented from them 4 or 5 times in the past. Too bad.
review from
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10,0
Pros: It was quick and easy I was in and fast
review from
Other suppliers in Yuba City scored
Where can I find Hertz hire cars in Yuba City?
338 Garden Highway, Hertz car hire
Address
338 Garden HighwayHours
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | |
| Sunday |