Book Hertz hire cars in West Chester

Reviews for Hertz in West Chester

Recent reviews

Traveller rating

Wonderful

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Very Good

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Good

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Okay

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Fair

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Mediocre

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Poor

3

2.0

I'm out over $300 for nothing. They didn't allow me to pick up the car because I paid with Affirm. When I tried to get my money back, they referred me to Kayak, who referred me to car rentals.com, who gave me numerous non-working phone numbers and said they couldn't help me. I was robbed.Reviewed Mar 30 2024

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10.0

Pros:Absolutely friendly...made the experience easy and painlessCons:Couldn't have been betterReviewed Mar 25 2021

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4.0

Pros:Location of office was convenientCons:1. The car was not cleaned inside or out. Hertz talks about COVID protocols, but with this care because there was food and other debris on the inside which you could tell wasn’t wiped down. 2. Car given to me with the gas light on. Seriously Hertz? 3. Was told the car wasn’t equipped with SXM radio, but it was.Reviewed Jan 10 2021

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8.8

Pros:Lisa was great. Made the process easy and smooth.Reviewed Sept 5 2020

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4.4

Cons:The car was filthy and came without gas.Reviewed Jul 22 2020

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2.0

Pros:Nothing, it was a complete bust, and my follow call was frustrating.Cons:The office was closed when I went at noon for my noon car rental pick up.Reviewed Jan 3 2020

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8.0

Friendly and convenientPros:Location, and ease of picking up and dropping off car.Cons:The car was equipped with EZ Pass but no one explained how it worked. Frustrating.Reviewed Jul 16 2018

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5.2

Vehicle was nasty dirty.Pros:Pick up and drop off was easy and quick. car ran good.Cons:Now, i am not expecting a brand new car, but i do expect some type if effort giving me at least a clean car. The van I got was so nasty and dirty inside, I had to clean it when I got it home before our trip. Could barely see out the windshield it was so smudged up. There was grease smudges all over the dashboard, steering wheel, side windows and the cup holders had french fry pieces in them. There was a used sock in the back and empty water bottles left in the floor. While driving a kids sippy cup came out from under the drivers seat and almost went under the brake pedal!! The service was good but the condition of vehicle will prevent me ever using Hertz again.Reviewed Nov 27 2017

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10.0

Pros:Thanks to Ryan at Hertz my rental experience was great overall and I would definitely give them 5 stars. Initially I would give Hertz 4 stars for pickup b/c there is no option to request satellite radio through the online reservation and when I arrived for pickup they only had one car with satellite radio, which also happened to be a car that was damaged by the previous renter making the passenger door hard to open and causing a loud scraping noise as its opened which made everyone who opened it jump. This made for a few funny scenes with people. Thankfully, as it was my only option, this car turned out to be top notch otherwise. Leather interior with electric seats, and even a powered rear view mirror, which made driving at night so much better without the glare of headlights. Then at drop-off Ryan really came through and even got me a ride home, which is why I give Ryan and Hertz 5 stars.Cons:Need options for satellite radio, GPS etc. available through online reservations, including those made through 3rd party websites so that what I have reserved is ready for pickup. How would I know which car to select in order to have a powered rear view mirror which shades the glare from headlights at night ? Is this something that comes with every premium rental or is it something only available on certain makes or models? The online reservation system needs that sort of specificity in order to avoid having to call.Reviewed Jul 26 2016

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More

• What is the most popular car hire from Hertz in West Chester?

  Mini (Dodge Grand Caravan or similar) is the most frequently booked car hire type from Hertz in West Chester.

• How many car hire locations does Hertz have in West Chester?

  Hertz has 2 hire locations in West Chester. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Philadelphia airport (PHL)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Philadelphia airport (PHL)?

  Yes