Turned a bad experience into a great one.
Pros: The girl on the counter at albany airport went out ger way to help and sort of the mess left by the schenectedy branch. Cant praise her enough and would give her 6 stars if i could. I had to give three stars because of the poor experience at schenectedy she sorted out for me. Talking to her at drop off it appears other people had the same experience. Give this girl a promotion as without her my holiday would have been ruined.
Cons: Schenectedy hertz, arranged to pick up my ar on the 26th of december for a week, pick up time was half 12 but they failed to tell me they shut at 1 and would be shut for three days after that. Even when i phoned to clarify a couple of details the day before, was no mention of them closing 5 hours before every other hertz in new york state. I had to pay a little extra to pick my car up at albany because of this but was well worth it to not lose half my rental if albany hertz hadnt sorted this mess out. 5 stars to her, 1 star to schenectedy.
Drop off fine no cpmlaints
Pros: No problem Ken with drop off
Cons: Agents couldn't figure out that if the Schenectady office was closed that the Albany airport was the next best option. Kept wanting me to rerun the car either to New Jersey or Syracuse. Neither would get me near my destination. People need to Learn some geography'
Pros: The car was good.
Cons: Service was horrible.
Pros: Convenient location for me
Cons: Location was understaffed. Car wasn't available for a half hour after I had reserved it for. The gas tank wasn't full - the guy had already printed the paperwork saying it was full and assured me that he would update it in the computer system so that I did not need to return it full - when I returned it they informed me that it was not updated to reflect it not being full upon rental.