Guest reviews
Overall rating
7,0
Good
Based on 18 reviews
Cleanliness
7,1
Comfort
7,5
Pick-up/Drop-off
6,6
Value for money
6,8
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
5
2
3
0
4
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
-
10,0
5*
Pros: I love everything about it! It was my very first time renting a car. Hertz team member explained everything in detail. Thanks Hertz! We be returning back soon.
Cons: N/A
review from
-
2,0
Hertz sucks
Pros: Nothing
Cons: I booked a truck and when I arrived they didn't have any trucks
review from
-
2,0
It was closed!! Didnt get anything they said good luck they are closed
Pros: Nothing didnt get a car.
Cons: I showed up to get my rental car and it was closed I called the 800 number and they told me there was no options and good luck then hung up
review from
-
6,0
Pros: Pricing
Cons: Did not know they were not at the airport location and had to call and wait for a ride to far distance away. Only two cars available and both black in 98 degree weather. No one to help with a problem with connecting to the sound system. Will never chose this site again.
review from
-
6,8
Cons: No one there to pick us up and take us to the Herrz office off site. When we called there was only a machine. We asked in the airport and they said to call again. So we did. This time a man answered and said, oh, we’ll be there for you in about 10 minutes. So it took about 1/2 hour of wasted time. Also there is no one to drop it off to on Sunday so we didn’t get a receipt. Just left it at the airport. Hope we are charged what they told us they would.
review from
-
10,0
Decent price for a well maintained car
Pros: The price and ease of the process.
review from
-
5,6
Return harder than pick up
Cons: The return was equally challenged because we expected the location to be the Pocatello airport, but it was 7 miles away and we were not provided the address in the rental papers and contract.
review from
-
10,0
No Fuss
Pros: Friendly people in the office, great car, no fuss at all. Nothing to complain about!
Cons: Nothing to complain about.
review from
-
2,0
No Reservation was found...
Cons: Unfortunately there was NO reservation in their computer system! And it was a prepaid - so now having to dispute with my credit card. The driver left me... said no reservation was there - then called the manager the next day and she confirmed it! Not a happy camper. Can't imagine what happened.
review from
-
2,0
Terrible waste of time
Cons: Went to pick up a car on time. Had to wait almost an hour outside in cold because the only person at the counter had gone to the airport FYI pickup somebody else. Then instead of giving the waiting customer preference he simply went ahead to service the person he picked up from the airport. Worst still didn't even have the at I booked. Previously had trouble with payment at the same place. Worst car rental experience ever...
review from
-
9,6
Very Good
Pros: Ease of pick up and drop off. No hassle, or sale.
review from
-
8,0
Pros: Easy pick up an drop Great sales rep. Very helpful
Cons: Smell was from previous smoker for sure Thought one way drop off fee was high.
review from