Book Hertz hire cars in Petaluma

Reviews for Hertz in Petaluma

Recent reviews

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Okay

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Fair

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2

7.6

Pros:Rachel in Santa Rosa location was very friendly and helpful.Cons:I originally ordered the car to be picked up at Petaluma location. No communication was received regarding the change of pick up location.Reviewed Jun 1 2020

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9.2

Pros:Excellent service and help from agent( Larisa?)Reviewed Feb 23 2019

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2.0

Closed before reservation time. Novato, CAPros:0Cons:The office closed at my reservation time of noon. I couldn't get my car and had to borrow a car for the 3 day weekendReviewed Sep 3 2018

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5.2

Cons:They did not give me a car that matches my preferred needs indicated at time of rental.Reviewed Jul 31 2018

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10.0

Great service!!Pros:I liked how easy it is to get the car and how helpful they are. The car was also in perfect condition and they even gave us a bigger car as I was going on a roadtrip with friends, for the same price. Returning the car was also super late easy. That might have taken them about 3 minutes checking the miles and the condition of the car. Great!Reviewed Apr 3 2018

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2.0

They didn't have a car in the category I booked withCons:I couldn't rent the car for the booked amount of time because they are closed on Sundays. They also said I had to rent a car that was $20 a day more expensive than the one I had booked, because they didn't have any vehicles in the class I booked for.Reviewed Mar 20 2018

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9.6

Super friendly and helpful customer servicePros:Both José and his co-worker were incredibly friendly and helpful with the whole process.Cons:The car wasn't quite ready when scheduled but their excellent customer service more than made up for it.Reviewed Mar 1 2018

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10.0

Pros:Employees were all very nice.Cons:Signage for Hertz should be in front of 7505 Redwood.Reviewed Nov 4 2017

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6.0

Poor customer servicePros:Nice carCons:Busy busy office with just one working computer; not friendly, not particularly helpful. It took and hour and a half. That was the Novato office - at the other end at Hertz at the airport it was excellentReviewed Oct 2 2017

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10.0

Jose was very busy and managed to help everyone with great customer sePros:the way the staff (Jose) tteated the customers even thr difficult onesCons:all goodReviewed Jul 14 2017

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3.2

TerriblePros:Nothing because they never gave me a rental.Cons:That i waited all day for a rental I ordered in advance and never got the rental car.Reviewed Jun 18 2017

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4.0

Not very efficientCons:Car not ready when I got to the office, granted I was a little early. I was prepared to go back then got a phone call saying that it was going to be later than agreed. The only car that that they had was one that needed 4 new tires which were installed. According to the manager all of the other cars that were brought to that location had body damage. I had to wait while the car was cleaned. The manager was completing my rental then chose to converse with a loud, insistent customer instead of asking him to wait while she finished my rental. I finally drove away with my noon reserved rental at 2:00 pm. Amusingly, I received a phone call later that day asking if I had found a set of keys to another rental in mine. I hadn't. The young man called the following day to see if I had found the keys yet. My reservation ticket said that I was to return the car at noon but in a phone call to the office I pointed out that I hadn't gotten the car until 2:00 since it wasn't ready. The clerk agreed to the later return time. I will point out that the rental was an "upgrade" at no extra charge but only because it was the only car in the lot.Reviewed Jun 17 2017

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More

• What is the most popular car hire from Hertz in Petaluma?

  Supplier choice (Class Special Car or similar) is the most frequently booked car hire type from Hertz in Petaluma.

• How many car hire locations does Hertz have in Petaluma?

  Hertz has 1 hire location in Petaluma. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: San Francisco airport (SFO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes