Pros: Rachel in Santa Rosa location was very friendly and helpful.
Cons: I originally ordered the car to be picked up at Petaluma location. No communication was received regarding the change of pick up location.
Closed before reservation time. Novato, CA
Cons: The office closed at my reservation time of noon. I couldn't get my car and had to borrow a car for the 3 day weekend
Cons: I felt the charge for a one way rental was excessive (double the going rate), since I intend to do another one from the airport at the end of my trip. Hertz has been much more reasonable in the past, typically around $35 or $40
Good company outlet
Pros: Very nice reception, nice car, easy in and out.
Cons: By booking through Kayak, we didn't get the ability to return the car early and get a refund. The interface between the companies makes this a bit of a problem....Hertz couldn't change it.
Great Service. Poor Product.
Pros: Hertz staff was helpful, timely, and efficient.
Cons: Vehicle was of poor quality and lacked certain basic features, such as cruise control and coat hooks in the rear seating area. I expected a Ford Focus and the Mitsubishi Mirage was a disappointment.
Pros: Quick check in n check out plus drop off service was great. Free upgrade as the mid size auto wasn't available.
Cons: We picked up the car the day of our reservation. The cost was final, taxes and charges included. When we arrived at the agency, we were charged $90 extra because the type of car requested was not available at that agency. We were told that we were supposed to have called the agency after we reserved the car to make sure that they had that type of car. Nothing was mentioned on the website to warn us about that. So we had to pay the upgrade. For sure, we will not go back to this rent at Herz again.