NO CARS AVAILABLE!
Pros: Once the regional manager took action, the rest of the process was pretty much flawless. But of course it should never have come to that.
Cons: Arrived and no cars were available, and with no advance notice. I was not the only one, either. I was offered no options whatsoever until I involved a regional manager, after which they were finally able to pick up a car from another location, after a delay.
Cons: The car I reserved was not available when I arrived. Kind of useless to make a reservation.
Pros: Good selection of vehicles. Staff not forthcoming with much info - example website appeard to say return car at specific time. Had I returned car as website indicated, I would have been charged an additional day. After several confusing answers the gal finally admitted car needed to be returned no later than 8am so we wouldnt be charged. Note to self, do your research and do NOT assume anything with them or else be prepared to be surprised when you get your final statement! Do not plan on using this Hertz again.