Guest reviews
Overall rating
6,0
Good
Based on 22 reviews
Cleanliness
5,7
Comfort
6,4
Pickup/dropoff
5,6
Value for money
6,4
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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airport location
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picked up the car
car was great
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rented a car
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10,0
Pros: Super easy to rent the car. We even added extra days to our rental agreement, and the whole process still only took 10 min.
Cons: Nothing. I will definitely rent from Hertz again.
review from
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2,0
Pros: They called me hours before I was to pick up the car to tell me they did not have a vehicle for me. It left me to scramble to find another rental.
Cons: They should not make a reservation for cars they don’t have.
review from
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3,6
Pros: The agent didn't ask if I wanted Loss Damage Insurance. He had me sign and electronic pad that approved the rental. He handed me the contract in a folder as I headed out the door. Later I find they charged me $25 a day for coverage I don't need. I never buy their lousy insurance. A con job!
Cons: Agents should ask me if I want to buy insurance and not slip it in!
review from
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6,4
Pros: Friendly Staff and price of rental
Cons: car was not clean and seemed to not be running great
review from
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7,6
Pros: Quick reply from customer cafe when called
Cons: Car was not cleaned after prior user (found misc personal items in trunk and center console), vehicle was not fueled and ready when I arrived to pick up- had to wait.
review from
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2,0
Cons: They didn’t have any cars available . I made a reservation , and they didn’t honor it , I had to go to BUDGET , and they took care of me .
review from
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10,0
Pros: the ease of picking and dropping off the car
Cons: the older model car that didn't have some of the up to date features like back view camera
review from
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2,0
Never Again!
Cons: I ended up going through a different company, because Hertz scheduled my pickup time at 5 pm, and I didn't tell me they closed at 5:30 pm. I was almost to the location and realized I forgot my purse. Called and told them I had to go back and get it. They gave me until 5:40 pm to get there and I showed up at 5:44 pm and the man actually refused me service. He turned me away! I had just had my house flood and was dealing with that, plus my husband had finals, and we were racing with our 1 year old to get everything done before our trip, which we had to drive to the SLC Airport, pay an additional $200 to rent from Avis, then drive all night to get to our destination on time. It was a nightmare! I do not recommend Hertz in Orem, UT. Rude customer service ever!
review from
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4,8
Great for the price just make sure you check your car
Pros: I loved the price and the nice lady who called me back from my note
Cons: The car was never checked before me, I never rented a car before and I didn't know what to check for, there was no gas when the paper stated there was gas, I had no windshield wiper fluid and I needed that over the mountains I had really bad windshield wipers and the car needed a wheel alignment
review from
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9,2
Easy but stinky
Pros: Easy pick up/drop off
Cons: Smelled strongly of cigarette smoke
review from
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2,0
Don't do business with this Hertz
Cons: I prepaid for my car and they didn't have it when I got there. They don't answer the phone. They promised me a car on the next business day and still never had one, despite me calling and getting a ride back to the office to check again on a car.
review from
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4,0
They didn't have a car for me at my scheduled time. Delayed by 4 hours
Cons: The customer service was poor. Was almost four hours late in getting me a car. Didn't even offer any apology or offset for delaying me.
review from
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10,0
Pros: Super easy to rent the car. We even added extra days to our rental agreement, and the whole process still only took 10 min.
Cons: Nothing. I will definitely rent from Hertz again.
review from
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10,0
Pros: the ease of picking and dropping off the car
Cons: the older model car that didn't have some of the up to date features like back view camera
review from
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9,2
Easy but stinky
Pros: Easy pick up/drop off
Cons: Smelled strongly of cigarette smoke
review from
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2,0
Pros: They called me hours before I was to pick up the car to tell me they did not have a vehicle for me. It left me to scramble to find another rental.
Cons: They should not make a reservation for cars they don’t have.
review from
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3,6
Pros: The agent didn't ask if I wanted Loss Damage Insurance. He had me sign and electronic pad that approved the rental. He handed me the contract in a folder as I headed out the door. Later I find they charged me $25 a day for coverage I don't need. I never buy their lousy insurance. A con job!
Cons: Agents should ask me if I want to buy insurance and not slip it in!
review from
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6,4
Pros: Friendly Staff and price of rental
Cons: car was not clean and seemed to not be running great
review from
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2,0
Cons: They didn’t have any cars available . I made a reservation , and they didn’t honor it , I had to go to BUDGET , and they took care of me .
review from
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2,0
Never Again!
Cons: I ended up going through a different company, because Hertz scheduled my pickup time at 5 pm, and I didn't tell me they closed at 5:30 pm. I was almost to the location and realized I forgot my purse. Called and told them I had to go back and get it. They gave me until 5:40 pm to get there and I showed up at 5:44 pm and the man actually refused me service. He turned me away! I had just had my house flood and was dealing with that, plus my husband had finals, and we were racing with our 1 year old to get everything done before our trip, which we had to drive to the SLC Airport, pay an additional $200 to rent from Avis, then drive all night to get to our destination on time. It was a nightmare! I do not recommend Hertz in Orem, UT. Rude customer service ever!
review from
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4,8
Great for the price just make sure you check your car
Pros: I loved the price and the nice lady who called me back from my note
Cons: The car was never checked before me, I never rented a car before and I didn't know what to check for, there was no gas when the paper stated there was gas, I had no windshield wiper fluid and I needed that over the mountains I had really bad windshield wipers and the car needed a wheel alignment
review from
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2,0
Don't do business with this Hertz
Cons: I prepaid for my car and they didn't have it when I got there. They don't answer the phone. They promised me a car on the next business day and still never had one, despite me calling and getting a ride back to the office to check again on a car.
review from
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4,0
They didn't have a car for me at my scheduled time. Delayed by 4 hours
Cons: The customer service was poor. Was almost four hours late in getting me a car. Didn't even offer any apology or offset for delaying me.
review from
Other suppliers in Orem scored
Where can I find Hertz hire cars in Orem?
656 S. State Street, Hertz car hire
Address
656 S. State StreetPhone
+1 801 434 4520FAQs about hiring a car from Hertz in Orem
How many car hire locations does Hertz have in Orem?
Hertz has 1 car hire location in Orem. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Salt Lake City Airport (SLC)?
Yes
Does Hertz offer shuttle or airport pick-up services from Salt Lake City Airport (SLC)?
Yes
