Pros: The woman who helped us at the counter was very efficient . She took care of us and had us on our way very quickly.
Jul 6 2016
Cons: Location closed at 1pm making my 2pm irrelevant. No one called to inform me that they were closing early. Budgets customer care did not care to correct the problem.
Jul 27 2018
Fine vehicle poor management at location
Pros: As I find typical, I was upgraded to a better vehicle. It was actually better for my needs than what I had reserved.
Cons: I have only been in to the Orem Budget location for two rentals, one truck and one car. That means 4 visits, 2 pickup and 2 drop off. Of those 4 visits, I heard, "We're a franchise and corporate has us overbooked. I don't know if we'll have enough cars/trucks," 3 of those visits.
Add a long line and when I got my car it had crumbs on the seats and trash in the console and it was a pretty poor experience.
Aug 10 2018
Pros: Nice van when we got it.
Cons: Had to wait for over 3 hours from my pick up time to actually get the mini-van I had ordered 8 weeks in advance! Then the car wasn't really clean and had only 3/4 tank of gas. Check in was fine the man was really happy because he need a mini-van that people were wating for. Sounds familiar.
Oct 21 2015
Pros: This van comfortably fit 11 of us and (after removing 2 of the back seats) all of our luggage. Everyone was comfortable and the van was easy to drive with great gas mileage.
Cons: When I picked up the van the lady who helped me was rude, short and made me feel like I might end up being charged for some of the damage that had already been done to the van.
HOWEVER the very nice guy who helped me when I dropped it off was super helpful and I wasn't charged for anything, even though I didn't get a chance to clean out some of the pretzels we spilled.
Jan 2 2016
$17 per driver per day ??
Pros: Nothing, there is absolutely nothing that sets them apart from other car rentals.
Cons: These guys charge $17 per extra driver per day you add which is sheer stupidity. I really really doubt, I will ever rent from them again, unless there is dire urgency.
Mar 8 2016
Good quick service.
Pros: Quick service. No complaints.
Cons: No complaints.
Jun 7 2016
Car was not available. Went away emptied handed.
Pros: Absolutely nothing.
Cons: I reserved a minivan for 9:00 AM May 30 - 9:00 AM June 7 to pick up from the Orem Budget Car Rental. However, there was no vehicle available. I ended up taking my old, high-mileage vehicle on a road trip that week. I am VERY DISAPPOINTED. Please just man-up on your web site and say the vehicle is not available if they are overbooked. I reserved more than a week in advance. There were 4 others ahead of me with 7 passenger vehicle reservations who had to either wait several hours for cars to be delivered or who went away empty handed.
Nov 19 2016
Renting a new Ford Edge
Pros: The car was great. It was comfortable and performed well. The car was new so all was clean with no smoking or other problems.
Cons: The car lacked a simple manual to help you determine how everything worked. I have a Prius so I knew how to work the car but someone who does not have that experience will be at a loss and it could be dangerous. There was a manual in the car but it was the worst written manual I have ever used. We were stopped in the dark and rain at a highway gas station trying to find answers as to why our car had almost run out of gas when we had just filled it up It took me 1 hour to go through the manual and not be able to find out how things worked. Roadside service was useless and basically told us to keep driving. We were going into a wilderness area so we were reluctant to push our luck. No one at checkout had taken the time to go over basics. This is Ford's problem--they should take a cue from Toyota and have easy to read summaries of the major features of the car and diagrams which show where the items are.
Dec 3 2016
Cons: What kayak said budget would charge me they ended up charging me 5x that amount. Terrible experience, never renting from budget again.
Pros: Super easy to rent the car. We even added extra days to our rental agreement, and the whole process still only took 10 min.
Cons: Nothing. I will definitely rent from Hertz again.
Nov 25 2015
Pros: The reservation process was a breeze! The Hertz office in Orem, UT was great to work with.
Jun 28 2016
Work out great
Pros: Clean car
Cons: Waiting to drop car off in return
Nov 15 2016
Great deal, great car
Pros: The price was incredible and the car and it's features were better than I expected for that price.
Feb 22 2017
Cons: I paid more in taxes than what the car cost to rent. Never had that happen at any other Hertz I've rented from. Terrible value for money. Also the car was not well maintained inside or out. I've never rented such a junker before.
Jun 14 2017
They didn't have a car for me at my scheduled time. Delayed by 4 hours
Cons: The customer service was poor. Was almost four hours late in getting me a car. Didn't even offer any apology or offset for delaying me.
Jun 17 2017
Don't do business with this Hertz
Cons: I prepaid for my car and they didn't have it when I got there. They don't answer the phone. They promised me a car on the next business day and still never had one, despite me calling and getting a ride back to the office to check again on a car.
Oct 24 2017
Easy but stinky
Pros: Easy pick up/drop off
Cons: Smelled strongly of cigarette smoke
Dec 28 2017
Great for the price just make sure you check your car
Pros: I loved the price and the nice lady who called me back from my note
Cons: The car was never checked before me, I never rented a car before and I didn't know what to check for, there was no gas when the paper stated there was gas, I had no windshield wiper fluid and I needed that over the mountains I had really bad windshield wipers and the car needed a wheel alignment
May 14 2018
Cons: I ended up going through a different company, because Hertz scheduled my pickup time at 5 pm, and I didn't tell me they closed at 5:30 pm. I was almost to the location and realized I forgot my purse. Called and told them I had to go back and get it. They gave me until 5:40 pm to get there and I showed up at 5:44 pm and the man actually refused me service. He turned me away! I had just had my house flood and was dealing with that, plus my husband had finals, and we were racing with our 1 year old to get everything done before our trip, which we had to drive to the SLC Airport, pay an additional $200 to rent from Avis, then drive all night to get to our destination on time. It was a nightmare! I do not recommend Hertz in Orem, UT. Rude customer service ever!