Guest reviews
Overall rating
8,4
Excellent
Based on 6 reviews
Cleanliness
8,3
Comfort
8,7
Pick-up/Drop-off
7,3
Value for money
9,7
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
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5,2
Pros: Fast check in and check out.
Cons: The car smelled like onions and was overall not very clean upon pickup.
review from
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7,6
Pros: The dealership is close to home, so very convenient. The office is a bit hard to find, but there were signs, and the dealership staff were helpful.
Cons: I returned the car with a full tank, though I stopped filling when the gas nozzle first clicked (I didn't top off the tank). The young man at the Hertz office got in the car for less than thirty seconds and told me that the indicated showed below full, which was not the case when I pulled into the lot. He challenged me repeatedly about when/where/how far the gas station was from my home and said that he'd normally make me pay a few dollars extra since the needle showed below full. I have to wonder if he had any regrets when he got into the car, drove it to the back of the car lot and realized that the gage had time to indicate that the tank was indeed full.
review from
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10,0
Excellent customer service and price
Pros: The local manager provided excellent service. The bill was exactly as expected; the vehicle was clean and in good condition.
review from
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7,6
Cons: The pick up took way to long. Could not even find rental agent when we arrived at the location.
review from
Where can I find Hertz hire cars in Okemos?
1748 W Grand River Avenue, Hertz car hire
Address
1748 W Grand River AvenueHours
| Monday | 08:00 - 16:00 |
| Tuesday | 08:00 - 16:00 |
| Wednesday | 08:00 - 16:00 |
| Thursday | 08:00 - 16:00 |
| Friday | 08:00 - 16:00 |
| Saturday | |
| Sunday |