Book Hertz hire cars in Naperville

Naperville, IL, United States
Oct 2 — Oct 9
Naperville, IL, United States
Sat 2/10
Noon
Sat 9/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Naperville

Overall rating5.5 OkayBased on 25 reviews
Cleanliness
6.0
Comfort
6.0
Overall
5.3
Pick-up/Drop-off
5.2
Value for money
5.4

Recent reviews

Traveller rating
3
1
1
3
0
Find reviews that mention:
2.0
Hunk of junk carPros:NothingCons:Dear Hertz, I am a frequent traveler and I have to say today's rental experience is the worst by far in many years. I am driving 600+ today and this car had made the trip miserable. First when I booked the car I checked on the hertz website to make sure that the class of car I was booking had cruise control. Second when I arrived at the rental facility I asked if the car had cruise and I was told yes. After getting checked in we headed out to dothe vehicle inspection. Before the inspection I was told this car is pretty beat up. That was the understatement of the year. This rental looks like it did 500 miles at Bristol Motor Speedway then crashed into by the pace car following the race. The Hertz associate acknowledged that they were happy to have this car gone. Ten minutes into the trip I realized that the car in fact did NOT have cruise. I immediately called the Hertz location back and was told that they could only rent me something in a larger vehicle class for a small uncharge of $40.00. The fact that I am only paying $73.98 for the entire rental I don't think that a 50% up charge is acceptable. He told me to call another location on my journey to switch it out. I called the corporate number and the very nice lady called every Hertz from Chicago to Mississippi and no one had a car with cruise due to it being spring break. Additionally the transmission on this car is slipping and making some very unnerving sounds. This Corolla has almost 40,000 miles with near bald tires. I find this entire experience unacceptable and not to the standards I feel that Hertz's advertises. If I wanted a car like this I would rent from Enterprise. In closing please train your employees not to lie when asked about features on a car. Also please take cars off your lot before they become this bad.Reviewed Mar 27 2016
review fromkayak
2.0
Pros:Too high depositCons:Reduce deposit feesReviewed Apr 20 2021
review fromkayak
8.0
Pros:Pick up took 40 minutes. Only one guy to help and it took FOREVER. BUT Those of us waiting started conversations and we enjoyed each other's company, so it was chill. Fortunately, the folks waiting were kind and friendly and had a sense of humor. The Hertz guys - well - I think they were doing their best.Cons:Shorter wait time. Install toll trackers - this should work in all states, frankly and I'd love it if rental car companies could lobby government to streamline the toll trackers to accommodate all states' systems - so that if we are driving in an unfamiliar area and our phone GPS sends us through a toll booth, it's not a hassle to pay for it.Reviewed Jun 28 2021
review fromkayak
6.4
Very poor customer servicePros:The convenience of the pick up & drop off. Because of the problem they did upgrade our rental.Cons:We had a problem at pick up. Somehow someone else's reservation came up and had been started before I noticed the different name. Unfortunately our credit card was charged 2 times for over $300. We were assured that since it was a "pending" charge it would be taken off immediately or in short order. We left on our vacation and the charge went through. I called at least 3 times and asked for the manager to call me back. He was evidently on vacation for 2 weeks and I asked for the area manager to call. I never received a phone call. But I did notice the charge was finally taken off by the end of the week and might have been reduced a bit. But I never received a call back. And if someone had a very strict budget and was counting on using that money on their vacation it could have been ruined. Thankfully it did not affect our vacation other than the annoyance and non-responsive management. The drop-off was convenient but since no one is there on Sundays if we had not purchased the insurance from Hertz we would have been liable for any damage to the car until they open on Monday.Reviewed Aug 14 2017
review fromkayak
2.0
Ca not cleanPros:LocationCons:Car was not cleanReviewed Apr 20 2016
review fromkayak
2.8
Cons:The car was not cleaned at all. There were empty food wrappers lying in the different compartments. The man behind the counter was extremely rude and unprofessional. He locked the doors before closing time and blamed us for not being on time. He also overcharged us for the rental when we had already paid a set price. When we called him to discuss the issue, he rudely hung up mid conversation and refused to pick up phone calls. Extremely dissapointing.Reviewed Apr 30 2018
review fromkayak
7.6
Cons:No one at Hertz when we arrived,had to wait 30 minutes for his return . Car had no tread on front tires which we noticed after rental so had to return for a different carReviewed Jan 28 2017
review fromkayak
8.0
Pros:Car was affordable. Car was clean. Liked the drop off after closing hours option.Cons:Customer service wasn't great.Reviewed Nov 13 2017
review fromkayak
4.0
Was hoping to upgrade to an SUV, they could not accommodatePros:Not muchReviewed Jul 4 2018
review fromkayak
4.0
Better rental options in the area with newer carsPros:Slightly cheaperCons:They didn't have my car type and then downgraded me instead of upgraded me. And then the car was an older model. I have used both car rental agencies across the street from them and had a much better experience.Reviewed Dec 9 2016
review fromkayak
3.6
Pros:The vehicle had good gas mileageCons:The location ran out of vehicles for hours, and I had to receive a smaller car. Probably won't use hertz again.Reviewed Jul 2 2016
review fromkayak
8.8
Cons:Quick in and out. The staff was efficient, kind and professional. I prepaid and had a choice of 2. I opted for a vehicle that was scratched and dented to not look like a rental. The only thing I'd have liked is a freshly washed car... clean windshield.Reviewed Aug 12 2019
review fromkayak

Where can I find Hertz hire cars in Naperville?

910 E Ogden Ave, Hertz car hires

Address

910 E Ogden Ave

Hours

Monday08:00 - 16:00
Tuesday08:00 - 16:00
Wednesday08:00 - 16:00
Thursday08:00 - 16:00
Friday08:00 - 16:00

Phone

+1 630 369 9072

Address

1580 W Ogden Ave #345

Hours

Monday08:00 - 16:00
Tuesday08:00 - 16:00
Wednesday08:00 - 16:00
Thursday08:00 - 16:00
Friday08:00 - 16:00
Saturday09:00 - 12:00

Phone

+1 630 305 6135

Address

150 Warrenville Rd

Hours

Monday08:00 - 16:00
Tuesday08:00 - 16:00
Wednesday08:00 - 16:00
Thursday08:00 - 16:00
Friday08:00 - 16:00

Phone

+1 630 305 6135

Good to know

Most popular location

1580 W Ogden Ave #345

Most popular car type

Intermediate

Top tips for hiring a car from Hertz in Naperville

  • Intermediate car hires from Hertz in Naperville are around -3% cheaper than other car types, on average

FAQs about hiring a car from Hertz in Naperville

  • Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Hertz in Naperville.

  • Hertz has 3 car hire locations in Naperville. Take a look at our Hertz hire location map to find the best car hires near you.

  • Yes

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