Guest reviews
Overall rating
7,2
Good
Based on 7 reviews
Cleanliness
7,4
Comfort
7,1
Pick-up/Drop-off
6,8
Value for money
7,1
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
1
1
1
0
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9,2
Pros: Ease of pickup and return, employees all very nice
Cons: Booked a full size car which they didn't have available. They upgraded to Ford Escape which was comfortable but not what I ordered.
review from
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4,4
Very basic SUV rental
Pros: Very basic SUV rental
Cons: Santa Fe had a lot of miles and did not ride well at all. the seats were uncomfortable and drove more like a truck. Was not pleasant to be in for long periods of time. The main hertz Office on Hwy 17 Mt Pleasant the associates were very unhelpful and did not seem to care. When I expressed interest in what type of vehicle I may be getting. They would not let me put in a preference and did not even attempt to help in anyway. They do not know anything about good customer service and to keep clients. The gentleman at the Brickyard location was very helpful when I returned it. That did leave a better impression on me.
review from
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8,0
Pros: Easy pick up/drop off
Cons: Would like more car options
review from